Identify problem customers before you ship.
Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.
Identifies customers who have charged back on other sites.
Flag orders to PO Boxes or when billing/shipping are in different states.
Flag orders from customers who create multiple accounts.
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...
Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.
I have downloaded this app twice and it still won't load. it gets to a blank screen and then nothing after that
the block list I thought would block people from actually ordering but it doesn't. it just adds them to a list to show the orders placed by the flagged clients.
This is on purpose.
We found that when bad customers are aware they've been blocked, they will try different email addresses, misspell street names, or use a friend/neighbor's address to receive the goods in order to get around the block. By accepting the order, and tagging it so you can cancel it manually, the customer won't know why their order was canceled unless you tell them.
We hope you'll consider this perspective and consider revising your review, as the app is doing exactly what it aims to do -- detecting and tagging orders from bad customers.