Bad Customer

Bad Customer

Prijs
Prijs: gratis
Beoordeling
3,9 (11)
Ontwikkelaar
Outlander

Identify problem customers before you ship.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites.

Bad Customer helps you avoid shipping goods to customers who have a habit of charging back their purchases or make excessive refund requests. We say enough is enough. Bad Customer isn't like other anti-fraud tools. Most anti-fraud tools use algorithms to try to look for suspicious activity. We think the solution is much less complicated; we identify the "bad customers" by looking at their chargeback history with other sites. meer
  • Identifies customers who have charged back on other sites.
  • Flag orders to PO Boxes or when billing/shipping are in different states.
  • Flag orders from customers who create multiple accounts.

Bevat onvertaalde tekst

Vertaling weergeven

Geïntroduceerd

19 maart 2021

Talen

Engels

Deze app is niet vertaald in het Nederlands

Categorieën

Recensies (11)

Algemene beoordeling
3,9
Cijfers per recensieniveau
  • 55% recensies zijn 5 sterren
  • 0% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 9% recensies zijn 2 sterren
  • 36% recensies zijn 1 sterren
22 mei 2024

Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!

Doctor Cip - Corpul tău îți va mulțumi!
Roemenië
7 minuten gebruiken de app
26 juli 2023

Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...

Windy City Aquariums
Verenigde Staten
Ongeveer een jaar gebruiken de app
Bewerkt 21 juni 2024

Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature!

Thanks for adding the feature so fast!

WOLFpak
Verenigde Staten
Bijna 3 jaar gebruiken de app
Outlander heeft geantwoord 21 juni 2024

This is a great suggestion and has now been added to the app. Take a look and let us know what you think. Thank you!

7 april 2021

Definitely a clever approach to fraud detection. Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. We were able to configure our 3PL to ignore orders with the bc_warning tag so they didn't automatically ship and can just remove the tag if we want to take the risk and ship it anyway.

Kickerball
Verenigde Staten
3 maanden gebruiken de app
5 april 2022

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

Tech Instrumentation
Verenigde Staten
Meer dan een jaar gebruiken de app

Ondersteuning

Outlander kan al je vragen beantwoorden over Bad Customer.

Ontwikkelaar

Outlander

5744 Berkshire Valley Rd, Ste 174, Oak Ridge, NJ, 07438, US

Hulpbronnen

Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.

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