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Implementation went well and there is an experienced team to help with Shopify installation. App works well with Shopify integration. Team can help with some customizations if certain options are not available.
However, it is super expensive so I would expect white glove treatment if we are paying that amount. If you have the budget, this is a great option.
Would not recommend. Review emails are poor. Cannot move Q&A function up on the page to a place that is reasonable. Reviews/stars do not show up in all places. Overall a very poor review tool for Shopify. The only reason we use it is for the syndication on other e-comm channels. If it were not for that, we would not use it.
Thank you for sharing your feedback with us. It looks like we've been working through your concerns with you offline, but please let us know if there's anything else we can do to better support you and your team.
The sales team will promise you lots of benefits over Yotpo, but when you try to reach out to customer support after signing a contract, you cannot reach anyone. The number of reviews have gone down by 94% since switching. I cannot wait to go back to my previous review app.
We appreciate you taking the time to leave a review and to meet with our team to chat through your concerns. We're glad we were able to agree on tactical next steps to keep things moving in a positive direction. If there's anything else we can do, give us a shout.