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Very pleased in overall! It works great as intended and constantly improves itself overtime. I also had some uninstall-reinstallation issue but J. helped fixing it (he's also very patient with the whole ordeal). Extremely satisfied with the customer service. I definitely recommend this app to everyone!
Perfect for what we need, and the team has helped tremendously with customizing aspects and explaining things thoroughly. I am very happy with the app & support.
Thank you very much for taking some time to leave a review! We're always happy to adjust Beacon's Shopify fraud protection system to fit your business requirements! Your feedback will allow us to continue to add more functions and features to Beacon to better the detection of bad-actors that abuse Shopify's checkout!
-Lizuna
Awesome app! We've had quite a bit of fraud over the years due to the type of products we sell and have used various apps but this is by far the best we've used! It gives you so much control over so many variables to accept orders or not. Even better is the customer service, they'll help you get things set up and customized for your store. Also so far it seems like they're actively working on new features in the background.
Really appreciate the feedback, Dee! We're happy to hear that Beacon has added valuable protection to help you prevent fraud orders. Your support means that we will continue to develop Beacon into the most customizable fraud prevention platform for Shopify businesses.
Jason
We started using Beacon to help us police promo code abusers. We were seeing that people kept taking intro deals using new email addresses to continually purchase first-time starter packs. For this problem in particular it took a little time for Beacon to get enough data into their system, but it's really working well now. The most important thing I would highlight is that they are very receptive to feedback finetuning their app to help you get what you need.
Thank you so much for taking the time to review our app! We're happy to know that Bacon has become an integral part of the order processing to help you detect for any suspicious activities for promotional abuse fraud. We look forward to working with you to further improve Beacon's functionality and add more tailored customizations and automations.
Jason
Useless - £1000 order was not marked as fraud, was 'successfully verified' and a chargeback is open.
Hello, we did a little investigation on the order and it looks like this order was received and processed before you installed Beacon for less than 1 hour!
Our system is always monitoring and doing its best to prevent fraud activities and it works best once you are able to learn all the features of the app and are able to fine-tune the fraud system. The verification section of the app is only a small part of the fraud detection process.
Please contact us directly at app-support@lizuna.com and we'd be happy to go over the order and help you directly!