Calificación general
4,9
Recuentos por nivel de calificación
  • El 97% de las calificaciones son de 5 estrellas
  • El 2% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
3 de mayo de 2024

O sistema tem alguns bugs, de salvamento e exibição de background, vs vezes você salva um trabalho em andamento e ele não salva, se deixar muito tempo sem salvar o sistema perde tudo, a dinamica de configuração de designe é muito ruim, as configurações de algumas coisas obirgaroriamente devem ser feitas em descktop e também em mobile senão, não funcionam corretamente, mas a pior parte de tudo , foi o atendimento feito pela Dominique, que mesmo eu mostrando os erros no meu dispositivo, ficou dizendo que o sistema não tem problemas. Utilizo diversos sistema e existe problemas de todos os lados, inclusive erros meus, mas ser tratado desta forma não é legal.

Squadafum
Brasil
7 días usando la aplicación
Beae.com respondió 7 de mayo de 2024

Dear Squadafum,

This is Cass Harper, Customer Support Manager at Beae.

First and foremost, I want to extend my sincerest apologies for the inconvenience you have encountered while using our platform and for the support that did not meet your expectations recently. Clearly, we have not achieved the high standards of service quality and effectiveness that you rightly expect from us.

We are continuously striving to improve our product and sometimes, unforeseen glitches occur during development. We are extremely grateful for your valuable feedback on the issues you have experienced, which helps us quickly resolve them and enhance the quality of our product.

We are fully aware of the technical issues you have pointed out related to saving functions and design settings across different devices. Our team has been actively investigating and addressing these issues to improve your experience.

Regarding your interaction with our support team, specifically with Dominique, I apologize for the inconvenience. Dominique has made efforts to find a solution, but due to a lack of full understanding of the new version, her response may not have been adequate. We are reviewing our training processes to ensure that all team members are well-equipped to handle such urgent concerns.

As a manager, I am truly sorry that I was not available to oversee your support on that day. Please allow us the opportunity to make amends and improve. We value each piece of feedback as it continually helps us to improve.

I hope you will give us a chance to restore your faith in our service. Rest assured that I and my team will always be ready to assist you, and we consider our success tied directly to your success with Beae.

Thank you for your understanding and patience. We are committed to providing you with a better experience in the future.

Sincerely,
Cass Harper | Customer Support Manager

2 de agosto de 2023

Very limited settings. Can't add "close window" as an action for a button. Limited options for the trigger. Limited options for how often the window will appear. Adds code to site that requires collaborator access to remove. Patronizing tech support.

Fitness Exchange
Estados Unidos
5 días usando la aplicación
Beae.com respondió 4 de agosto de 2023

Hi there,

It’s Anthony, the manager of technology expert team. Hope you are going well!

First of all I feel so sorry when you have not really good experience while using the app. Secondly, i would like to show you some information, hope you understand.

About the feature of Pop-up close button, in development process we had a lot of idea but finally to make the editor look scientific, from that it’s easy for no-code customers to use the app, we have filtered functions that customers use the most to show.

For customers that need support in high level, we have the development team behind customer service always willing to help. It has been proven through customer’s sharing.

Our support team is available 24/7 to help you out. We sent you the collaboration request to support to ensure the best support, in a way that seems to make you unsatisfied.

Once again, we always feel sorry for any unhappiness that customers go through and always be there to support!

BR
Anthony

17 de abril de 2023

Developers published updates to our theme (bug fixes).. this caused the Beae app to completely pull all pages created. The Beae developers suggested creating all new pages as a fix. This is a nightmare for stores that create and manage many pages. These pages were apart of active campaigns. I am afraid that whenever your theme pushes updates like additions and bug fixes you will have an issue with your pages. For many shopify themes, that is frequent. Beware.

Tian Zevon
Estados Unidos
8 meses usando la aplicación
Beae.com respondió 18 de abril de 2023

Hi Jennifer,

It's Dominique from Beae support team lead. First of all, I'm sorry for what you've been through. I checked on the case carefully and I believe there was a missing step here in the bridge of updating theme not in the usual way. I sent you the email to completely support you so please check it.
I'm looking forward to your response to keep the support flow.

Best regards,
Dominique - Customer Success Manager

9 de marzo de 2024

Your Aura Creative Studio
India
42 minutos usando la aplicación
Beae.com respondió 15 de abril de 2024

Dear Sakshi,

I'm Cass from Beae, and I hope this message finds you in good spirits.

We would like to extend our heartfelt gratitude for your patience and understanding. We are aware that you were inadvertently charged fees by Shopify due to their regulations, even though you had not utilized our app. Unfortunately, these charges are beyond our control as they are administered directly by Shopify.

Immediately after you notified us of this issue, we processed a full refund. We hope this resolves the matter to your satisfaction and sincerely apologize for any inconvenience it may have caused. At Beae, we are dedicated to providing exceptional service and continuously strive to enhance our customer experience. Your feedback is invaluable to us for our ongoing improvement and development.

Please check your email for our follow-up messages, which provide more details about this issue. We are always here to assist and support you in any way possible.

Thank you for bringing this to our attention and for giving us the opportunity to rectify the situation. It seems your experience and your emotion may have impacted your recent review. We value your feedback immensely and are eager to serve you again in the future.

Warm regards,
Cass | Customer Success Team