Beae Landing Page Builder

Dear Michael,

Det här är Cass Harper, Customer Success Manager på Beae Landing Page Builder.

Först och främst vill jag tacka dig för att du tog dig tid att dela din ärliga feedback med oss.

Vi är verkligen ledsna över frustrationen som detta har orsakat dig. Om vi hade varit i din situation och en uppdatering påverkat viktiga sidor samt SEO-prestanda, hade vi känt precis likadant. Vi förstår helt varför du är besviken, särskilt när ditt fokus ligger på långsiktig tillväxt och Google-rankningar.

När det gäller SEO kan vissa avancerade optimeringar tyvärr inte lösas enbart inne i appen, eftersom de också beror på temats struktur och tekniska justeringar i Shopify-temat. Vi erbjuder faktiskt support för dessa SEO-relaterade förbättringar och anpassningar, och vi önskar verkligen att vi hade fått möjlighet att hjälpa dig mer direkt genom den processen.

Angående frågan om kompensation vill vi också förtydliga att det aldrig var vår avsikt att undvika ansvar eller neka support. Så snart du nämnde önskemålet om kompensation kontaktade vårt team dig direkt för att diskutera möjliga lösningar. Det verkar dock som att vi inte lyckades nå en överenskommelse som kändes rättvis ur ditt perspektiv, och det beklagar vi verkligen.

Din feedback är mycket värdefull för oss eftersom den hjälper vårt team att fortsätta förbättra både produkten och kundupplevelsen. Vi hoppas verkligen att vi fortfarande kan få möjligheten att prata med dig direkt och hitta ett bättre sätt att stötta din butik framöver.

Med vänliga hälsningar,
Cass Harper
Customer Success Manager
Beae Landing Page Builder

Hi BLACK HILL,

Thank you so much for the 5-star rating!

We truly appreciate your support and are very happy to know you’re enjoying BeAe. If you ever need any assistance or have ideas for new features, please don’t hesitate to reach out — we’re always here to help.

Wishing you continued success with your store!

Best regards,
Sheldon | Beae Team

Hi Micheal,

Thank you so much for leaving a 5 star review. I truly appreciate you taking the time to share your support, and it means a lot to know that your experience with Beae has been a positive one. Every review like this motivates us to keep improving and delivering the best possible experience.

If there is ever anything you need help with, whether it’s building pages, optimizing your store, or exploring new features, please don’t hesitate to reach out. I’m always here and happy to support you whenever you need assistance.

Best regards,
Anna | Beae Customer Success Team

Dear Jordache,

Thank you so much for taking the time to leave a review and for your kind words about our support team. We truly appreciate it and are very glad we were able to help resolve the issue on your store.

We would also like to clarify one small detail regarding the behavior you experienced. When a merchant switches to a new theme, pages that were previously published through our app are automatically synchronized to the new theme. This is an intentional feature designed to ensure merchants do not have to manually republish all of their pages after changing themes.

That said, we completely understand how this behavior could be unexpected in certain situations. Your feedback is very valuable to us, and we will review this feature carefully to see how we can improve the experience and make it more intuitive for merchants in the future.

Our goal is always to provide a 5 star experience for every customer. While we are grateful for your review, we would sincerely appreciate the opportunity to continue improving and earning your complete satisfaction.

Thank you again for your support, feedback, and patience. Please feel free to reach out anytime if there is anything else we can assist with.

Best regards,
Cass Harper
Customer Success Manager | Beae Landing Page Builder

Dear Melanie;

Thank you so much for your wonderful review! It brightens our day knowing that you enjoyed our Support Team so much. Your feedback encourages us to keep improving so we can provide the best service possible, I hope we can continue to work with each other and help to grow your store even more.

If you ever need help again, don’t hesitate to reach out.

Best regards,
Dave | Beae Customer Support Team

Hola Veron,

Muchas gracias por tomarte el tiempo de dejarnos una reseña de 5 estrellas y por apoyar a Beae.

Agradecemos sinceramente tu confianza en nuestra aplicación y tu disposición para compartir tu experiencia. Comentarios como el tuyo significan mucho para todo nuestro equipo y nos motivan a seguir mejorando Beae, aportando más valor al producto y brindando la mejor experiencia posible a nuestros usuarios.

Siempre es maravilloso saber que nuestro trabajo está ayudando a comerciantes como tú, y tu apoyo nos anima a dar lo mejor de nosotros cada día.

Una vez más, gracias por elegir Beae y por formar parte de nuestra comunidad. Si en algún momento necesitas ayuda o tienes alguna pregunta en el futuro, nuestro equipo estará encantado de asistirte.

Saludos cordiales,

Anna | Equipo de Atención al Cliente de Beae

Hi Taja,

Thank you so much for your wonderful review and for taking the time to share your experience with Beae. It truly means a lot to us.

I'm especially grateful for your kind words about the support you received. It was my pleasure to assist you while you were getting familiar with Beae, and I'm delighted to hear that I could help make the learning process easier and more enjoyable.

We're also thrilled that you find Beae user-friendly and worthy of recommendation. Our team works hard to create an intuitive page-building experience while providing the best support possible whenever our users need assistance.

If you ever have any questions, need help with your pages, or would like advice on optimizing your store, please don't hesitate to reach out. We're always here and happy to help.

Thank you again for your trust and support.

Best regards,
James | Beae Customer Success Team

Bonjour Emma,

Merci infiniment pour votre avis 5 étoiles. Nous apprécions sincèrement que vous ayez pris le temps de partager votre expérience, et nous sommes ravis de savoir que votre expérience avec Beae a été positive. Chaque avis comme le vôtre nous encourage à nous améliorer constamment et à vous offrir la meilleure expérience possible.

Si vous avez besoin d'aide, que ce soit pour créer des pages, optimiser votre boutique ou découvrir de nouvelles fonctionnalités, n'hésitez pas à nous contacter. Nous sommes toujours disponibles et ravis de vous aider.

Cordialement,
Eddy | Équipe Succès Client Beae

Hello Paul,

Thank you so much for your kind review and for giving Beae a 5-star rating! We're really happy to hear that you're enjoying the app. Your support means a lot to our team and motivates us to keep improving Beae to serve you better.

If you ever need any assistance or have suggestions, please don’t hesitate to reach out to our support team. We're always here to help.

Best regards,
William | Beae Customer Success Team

Dear Aitezaz,

Thank you so much for your wonderful review! It brightens our day knowing that you enjoyed our Support Team so much. Your feedback encourages us to keep improving so we can provide the best service possible, I hope we can continue to work with each other and help to grow your store even more.

If you ever need help again, don’t hesitate to reach out.

Best regards,
Dave | Beae Customer Support Team