Beae Landing Page Builder

Dear xz store,

I am Cass Harper - Customer Success Manager at Beae Landing Page Builder.

I'm truly sorry to hear that you had a difficult experience while trying to use our app to set up your mobile store, especially with collections. That’s definitely not the experience we want for any of our users.

At Beae, we work hard to make sure our app is intuitive and helpful for merchants at all levels. However, we know that things don’t always go as expected and for that, I sincerely apologize. Your feedback matters, and it’s clear we fell short in your case.

As soon as we received your review, our team reached out to offer assistance, but we understand and respect that you chose not to proceed with support at the time. If you ever reconsider, we’d still love the opportunity to guide you through the setup or address any issues you encountered.

Thank you again for sharing your thoughts. Feedback like yours pushes us to improve and build a better experience for all merchants.

Best Regards,
Cass Harper
Customer Success Manager | Beae Landing Page Builder

Dear Chris,

I am Cass Harper - Customer Success Manager at Beae. I hope this email find you well.

We are truly sorry for any inconvenience you faced while using our app. At Beae, we always strive to deliver the best experience, and we regret not meeting your expectations in this instance.

I’d like to clarify that Beae provides a built-in feature to completely remove all residual code after uninstallation. This option has been available for a long time under Settings > Advanced > Remove All Beae Code. It's sad that you did not contact our 24/7 Live chat support team when you had the issue because we could assist you to remove Beae files after uninstalling our app.

We understand how frustrating this might have been for you. I truly hope that you can give us another opportunity to check and remove all codes from Beae out of your store for you, please get back to us via live chat 24/7 or respond to my email.

Thank you for sharing your feedback—it helps us improve every day. We are committed to providing you with the best possible service.

I look forward to hearing back from you soon.

Best regards,
Cass Harper
Customer Success Manager | Beae

Dear Ryan,

I am Cass Harper - Customer Success Manager at Beae. I hope this email find you well

Thank you for sharing your feedback. We sincerely regret that you had a less-than-satisfactory experience with our service.

Regarding the refund issue, we would like to clarify that as soon as you reached out to us, we immediately submitted your refund request to Shopify, which handles all billing processes. Since we operate as a third-party application, the payment and refund systems are fully managed by Shopify, and we are required to comply with their regulations.

We understand that you expected the refund to be processed immediately. However, after submitting the request, it typically takes a few days for Shopify to review and process the refund. Unfortunately, this is something outside of our direct control, but please rest assured that we are actively monitoring the process and doing everything we can on our end.

We hope for your understanding that we have no intention of disputing or delaying your refund. Your satisfaction remains our top priority, and we truly appreciate your patience as the matter is resolved.

If you have any further questions or concerns, please don’t hesitate to reach out.

Best regards,
Cass Harper
Customer Success Manager

Dear Squadafum,

This is Cass Harper, Customer Support Manager at Beae.

First and foremost, I want to extend my sincerest apologies for the inconvenience you have encountered while using our platform and for the support that did not meet your expectations recently. Clearly, we have not achieved the high standards of service quality and effectiveness that you rightly expect from us.

We are continuously striving to improve our product and sometimes, unforeseen glitches occur during development. We are extremely grateful for your valuable feedback on the issues you have experienced, which helps us quickly resolve them and enhance the quality of our product.

We are fully aware of the technical issues you have pointed out related to saving functions and design settings across different devices. Our team has been actively investigating and addressing these issues to improve your experience.

Regarding your interaction with our support team, specifically with Dominique, I apologize for the inconvenience. Dominique has made efforts to find a solution, but due to a lack of full understanding of the new version, her response may not have been adequate. We are reviewing our training processes to ensure that all team members are well-equipped to handle such urgent concerns.

As a manager, I am truly sorry that I was not available to oversee your support on that day. Please allow us the opportunity to make amends and improve. We value each piece of feedback as it continually helps us to improve.

I hope you will give us a chance to restore your faith in our service. Rest assured that I and my team will always be ready to assist you, and we consider our success tied directly to your success with Beae.

Thank you for your understanding and patience. We are committed to providing you with a better experience in the future.

Sincerely,
Cass Harper | Customer Support Manager

Hi Jennifer,

It's Dominique from Beae support team lead. First of all, I'm sorry for what you've been through. I checked on the case carefully and I believe there was a missing step here in the bridge of updating theme not in the usual way. I sent you the email to completely support you so please check it.
I'm looking forward to your response to keep the support flow.

Best regards,
Dominique - Customer Success Manager

Hello William Dougan,

I'm Kian from Beae Landing Page Builder. I hope you're having a great day!

Thank you for your feedback and for notifying us about this issue. We sincerely apologize for any inconvenience you have experienced, and we regret that this has led to a 1-star review from you.

We want to clarify that the templates you have created will remain as active pages even after uninstalling the app. When you have published a website using Beae, it belongs to you, and we will not interfere with it even if you uninstall the application. However, if you no longer wish to use it and do not want it to remain on your store, you can follow the instructions.

Additionally, to remove Beae's codes from your store, please go to Settings -> scroll to the bottom and click on the "Remove all Beae codes" button.

We have also sent you a tutorial video to guide you through this process via email, so please check your inbox. We are very sorry for this inconvenience.

We apologize for any confusion this may have caused and appreciate your understanding. If you need further assistance or encounter any issues during this process, please do not hesitate to contact us. We are always here to help. We have also sent an email to you and look forward to your response.

Thank you for your understanding and cooperation.

Best regards,
Kian | Customer Support Beae

Hi there,

It’s Anthony, the manager of technology expert team. Hope you are going well!

First of all I feel so sorry when you have not really good experience while using the app. Secondly, i would like to show you some information, hope you understand.

About the feature of Pop-up close button, in development process we had a lot of idea but finally to make the editor look scientific, from that it’s easy for no-code customers to use the app, we have filtered functions that customers use the most to show.

For customers that need support in high level, we have the development team behind customer service always willing to help. It has been proven through customer’s sharing.

Our support team is available 24/7 to help you out. We sent you the collaboration request to support to ensure the best support, in a way that seems to make you unsatisfied.

Once again, we always feel sorry for any unhappiness that customers go through and always be there to support!

BR
Anthony