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Trial starts before account gets verified so the free trial doesn't actually give u 7 days which is a little frustrating, in addition you can only communicate with them via email, so you are left waiting and hoping they will actually respond / reply to your email, for me personally not a great start but I'm going to continue to progress to see if there is any value in accessing the lead generation side of the platform, although after reading some of the reviews this seems to be over sold / promised and the actual conversions aren't anything special - is it worth the money and effort ??? decision is out on this, if I am able to update my review in a couple of weeks I'll report back
Thank you for sharing your feedback and I'm so sorry that your experience of our Shopify app didn't meet your expectations. We reached out to you as soon as we received this review to try and dig a little deeper into your frustrations and we are still keen to get these resolved for you.
We continually review feedback and look at ways to improve our product to fit the needs and wants of our brand partners. Based on your feedback we are now looking to extend the free trial period to 14 days to ensure all our brand partners can truly make the most of this benefit.
We will reach out to let you know when the free trial has been extended. Thank you for bringing your frustrations to our attention.