Belco ‑ Customer Support

Manage all customer conversations in one inbox with real-time order context.

Belco helps merchants manage customer support across multiple communication channels in one shared inbox. Conversations from live chat, email, phone, and messaging channels are centralized and enriched with real-time order and customer data. Agents can assign conversations, apply tags, use automation rules, and collaborate internally to handle support requests efficiently and consistently.

• Unified inbox for chat, email, phone, and messaging channels
• Real-time order and customer data in every conversation
• Conversation assignment and internal team collaboration
• Automation rules, tagging, and workflow management
• AI-assisted reply suggestions for faster responses