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Worst experience ever, been charging me for months despite contacting them about cancellation.
Now i've contacted them for a refund for the past 3 months they've been charging me, and I havent been using their service - they told me they'd refund me but in reality they only refunded a third of what they actually charged me.
Now despite telling them to cancel any upcoming payments and the subscription, they have the audacity to charge me £73.
The support team also told me "It's like Netflix, if you forget its not our fault." Which is by far the craziest thing I have ever heard!! Shows how much they care about customer service, all they want is to grab your money. Disgusting.
Do not use this app!
Hi Eriks, we're sorry this experience was frustrating.
To clarify for anyone reading: BeProfit does not control billing directly, all charges are processed by Shopify. Like any subscription service, cancellation must be initiated by the account holder. We are unable to cancel a subscription on a merchant's behalf, and we'd encourage anyone with billing concerns to also reach out to Shopify directly.
Once we were made aware of the situation, we ensured all charges were refunded in full and contacted Shopify on your behalf to confirm the subscription was closed.
We hope this provides some clarity, and we wish you all the best.
Someone installed this app in 2023 and company has been paying $720 per year since --- never used. They will not respond to my emails and will not cancel the subscription or refund even though I requested cancellation prior to being charged.
We have tested a few profit-tracking platforms over time, and BeProfit is by far the most accurate and analytical one we’ve used. The level of detail and clarity it provides gives us real confidence in our numbers; especially with the complexity of our expense structure.
At the beginning, we had quite a few setup questions because our cost structure isn’t simple. Anthony personally offered one-on-one support to make sure everything was configured properly. What stood out the most was his commitment. Even though the time zone meant some ridiculous hours for him, he still made himself available and patient throughout the process.
That level of service is rare.
BeProfit goes above and beyond, not just as a software platform but as a team that genuinely cares about its users getting it right. We honestly wish every platform we deal with provided this kind of support and professionalism.
Highly recommended.
Very disappointed with the billing support experience so far. The subscription cancellation issue remains unresolved despite multiple follow-ups. The process has been unclear and unnecessarily stressful.
Hi, we're sorry to hear about the frustration this caused. We can confirm that a full refund has been processed and your subscription has been cancelled. We appreciate your patience and hope this resolves things for you. Please don't hesitate to reach out if there's anything else we can help with.
Great app and tracks profit accurately.
Would recommend it for sure!
Support is good and helpful.
Misleading profit reporting – only counts ad spend it can attribute
Installed BeProfit on trial and immediately found a major flaw.
Despite being fully connected to our Google Ads account, it only imported ~15% of our actual Google Ads spend.
Live chat confirmed this is by design — BeProfit only “counts” ad spend that can be attributed via UTMs / converted traffic, and ignores the rest of the spend entirely.
This massively inflates profit figures and makes the dashboard commercially unusable for any serious Google Ads advertiser (especially Performance Max / feed-based ecommerce).
A profit tool must always show total ad spend, even if attribution is imperfect. Hiding spend because it can’t be matched is misleading.
Wasted half a day setting this up. Would not recommend.
Not calculating the profit correctly. Specially Calculation Preferences section is not working properly. Not recommended.
BeProfit has honestly been super helpful for our business. It’s a really solid profit analytics platform that finally gives us a clear picture of what we’re actually making after all costs. The dashboard is clean, easy to use, and way better than trying to piece things together manually.
Also, their support is great — every time I reached out, they replied quickly and actually solved the issue, not just copy-paste answers.
One thing that makes it even better is the multi-shop view , merged, in the dashboard. Since we run several stores, having everything in one place is a huge benefit.
Overall, BeProfit is definitely worth it if you want to understand your real numbers and manage your store more efficiently.
The BeProfit App was amazing. It really helped us with getting a better hold of our business. The top plan has a lot of functionality which helps a business like us understand how we are operating in each market and reinvesting our capital to grow even further! Highly recommend! Support is also 10/10 and always there to see through issues.
Thank you for this fantastic review! We're so glad to hear that BeProfit is helping you get a clearer picture of your business operations across different markets. That's exactly what we built the top-tier plan for—giving growing businesses like yours the detailed insights needed to make smart reinvestment decisions. It's wonderful to know our support team has been there for you when needed. Wishing you continued success as you scale, and we're here whenever you need us!