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I never bother leaving reviews but this was an exceptionally bad experience. I have some issues with the app itself, doesn't work well and missing some basic features but what was the worst was the support. Took days to answer and then the answer was a sentence or two, lazy, didn't answer my questions at all. Just seemed like someone responding to the requests in their lunch break and didn't really care if it helped. It was clear they didn't even read my message ♂️
The app is great, and the support was great, but now they only have bot chats, and they don't respond to their emails anymore either. We have waited 2 weeks for responses, and as a business, these things are important to fix. We are also on the highest plan, and not having an account manager that we can reach out to is just dumb. It's a sign that the app is dying.
It is a great app, but they took away the free plan they used to offer.
Thank you for your review, Mike. We appreciate your feedback and understand your concern about the transition from our free plan to a paid plan. Our support team has reached out to you via email to discuss how we can better assist ZATShop. We value your partnership and look forward to resolving this for you.
At one point I was on a paid plan under $30 a month, but realized I could do what I needed on the free plan (the paid plan didn't offer much value for what I needed to do, just simple tracking of expenses). Now without warning the free plan is gone and the entry level plan is now $49 a month, but for what I'm not sure. Now I'm locked out of accessing reports of my expenses unless I pay. It's time to delete this app and say goodbye. I can track expense on my own since I"m such a small business. I might check out trueprofit as mentioned in another app.
Thank you for your feedback and for being a valued user of BeProfit with Daily Ritual Boutique. We understand your concerns about the transition from our free plan to a paid plan. Our goal is always to provide the best possible value to our users.
Our support team has reached out to you via email to discuss your case and find a solution that suits your needs. We hope this helps, and we look forward to continuing to support you.
Super Bad Experience. Staff super slow to respond. I get one response a day....
On March 7th I noticed
Theres a huge issue where my products are not appearing therefore I cant add costs. All my data is skewed and inaccurate
They said they have escalated but its been a week and half for it to get here.
Update 24th March. Still no fix. If something happens to your account they are very slow to fix. AVOID AT ALL COSTS
Update 2nd April. They told me they can't fix this problem for me. Now I have to migrate to a new app and will lose alot of my data.
Hi PuppyPad,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Our goal is to provide timely and effective support to all our users, and we regret that we did not meet your expectations in this case.
We understand how critical accurate data is for your business, and we are deeply sorry for the delays and issues you've encountered. Our team has been working diligently to resolve your issue, but we acknowledge that our efforts fell short.
Please know that we take your feedback seriously and are committed to improving our response times and support processes. If there's anything more we can do to assist you during this transition, please let us know. We value your long-term partnership with BeProfit and are here to support you in any way we can.
Best Profit and Loss App I've ever used!
I was struggling to calculate my 2020 profit and loss. I was lost in COGS, PayPal, Shopify payouts, shipping fees, recurring payments etc. I was even trying to keep everything in an Excell file until I found BeProfit! These guys saved my life. The app is highly user-friendly, sync very fast, pulling all the information successfully, and providing you valuable information in a sleek interface. I can't say enough to explain the benefits that you will get from this app. Don't think so much, just install and see it, you won't regret it!
Thank you! Thank you! Thank you!
Thank you for the kind words and awesome feedback on our profit margin calculator 🙌
We're thrilled to hear how our app has been so beneficial for you.
Our support team is here should you need anything - happy profit tracking!
This is an absolute must if you have a store regardless if it's online or not. Customer service is A+++ I had a issue at 1am scheduled a call at 10am you can not ask for amazing support like that. Now to the why: The program combines you total ad spend, cost of goods and operating expenses to determine your ROI. This has allowed me to make adjustments to my inventory and prices. It syncs to Aliexpress and other DS companies. You really need this program in your business. The success of your business is in the numbers. You need this best investment ever.
We couldn't have said it better..eCommerce success starts with knowing your numbers. Thanks for your awesome review, we're happy you're enjoying our profit tracking app. If you ever need any further assistance - we're here for you!
From all profits calculated apps this one is the greatest for me, I connected all my accounts and I got all the info I was needed
Also I like to check support even when it's free and I got imidiatly answer I like it so much! Thanks guys all the best and greetings
We're excited to be the #1 Shopify profit calculator for you - our Support Team is here if ever need anything!
We switched over to Beprofit from another service, Beprofit is by far better! It's easier to use and understand which helps when making important business decisions. This app is a must if you're not a bookkeeper or an accountant.
Your feedback is exactly what we're aiming for with our Shopify profit & expense tracker - thank you!
Let us know if you ever need any help or have any suggestions to improve the app, our support team is here for you. 🙏
I really do enjoy using Beprofit. It makes analyzing what's working and keeping track of everything so much easier.
Thank you for your valuable feedback! 😊 We’re happy to hear that you’ve found BeProfit helpful for improving your business profits.