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beprofit has a good support team but their app is not doing so well. it doesn't update my stats correctly and often glitches. I messaged their support team about this and all they could say was "sorry, our system was down and now its back up" well this happened again so i'm deleting the app. Plus now they raises the prices even though the app hasn't improved at all. The app worked well the first few months i had it but now it's gone downhill. I downloaded trueprofit today and it works perfectly and they have a mobile app so I would recommend that.
Hi RARE JEWELRY,
Thank you for your feedback and for recognizing our support team's efforts. We apologize for the issues you've experienced with our app, We understand how frustrating this must be and are committed to improving our service.
Our team has been working hard to address these technical issues, and we've rolled out several updates aimed at enhancing performance and reliability. We would love for you to give BeProfit another try and experience these improvements firsthand.
I was really happy with their customer service they have really fast response and there software is really accurate when calculating net profit
Thank you for your great feedback. We are delighted to hear that you are satisfied with our customer service and software accuracy. We appreciate your trust and support in BeProfit. 😊
Great app, and very well planned and built! I have already used 2 or 3 different profit track apps in the past (including paid options), and in my experience, all of them were always missing something, like overhead costs, or order handling fees (for those who use 3PL/Fulfillment Centers), or inaccurate tracking of external payment gateways fees... This one does it all perfectly and has a great UI, easy to understand, and pleasant to look at. And it's FREE! Not to mention the support quality, which is awesome. They reply very quickly and efficiently. Awesome app, much success to the team behind it!
Your feedback is exactly what we're aiming for with our Shopify profit & expense tracker - thank you!
Let us know if you ever need any help or have any suggestions to improve the app, our support team is here for you. 🙏
Really great interface and seamless integrations with everything. This is the only app I've found that can successfully track Shopify and Paypal fees.
Your feedback is exactly what we're aiming for with our Shopify profit & expense tracker - thank you!
Let us know if you ever need any help or have any suggestions to improve the app, our support team is here for you. 🙏
Great tool. Use it to push reports to my team and for my own understanding of the store. Looking forward to seeing it grow.
Your feedback is exactly what we're aiming for with our Shopify profit & expense tracker - thank you!
Let us know if you ever need any help or have any suggestions to improve the app, our support team is here for you. 🙏
This is a seriously powerful app that's been well developed. Everything you might need to calculate an accurate P/L has been thought of. I really like the feature of recurring monthly expenses like apps and services. Support is incredibly responsive and I'm looking forward to the data export feature. Highly recommend, keep it up!
Thank you for this great feedback, we're happy our Shopify calculator is helping you track expenses and profit margins with ease 😎
Our support team is always here if you ever need anything!
Great app with great dashboard to track profits. Nice interface and friendly support staff to help with questions.
Thank you for the feedback, we're very happy to hear that our Shopify expense tracker is helping 'keep the wheels turning' for your business! Our support team is always here for you if you have any questions.
This app and company is a SCAM!!!! Look through all the other reviews, they'll charge you high amounts even if you don't use the app and then REFUSE to refund you and try their best to hold your money from you. They don't reply to any e-mails or support. Do yourself a favour and just don't download this app. AVOID
Hey Super Sea Moss team,
Thank you for your feedback and for bringing this issue to our attention. I am sorry for any confusion regarding the billing process.
I want to clarify that the charge was only applied after the free trial ended, and all billing is automated through Shopify.
Our support team has added you to the Shopify support correspondence to confirm this information.
Our team has already shared your concerns with Shopify support for clarification and resolution.
At BeProfit, our priority is to provide exceptional customer service and support.
If you have any further questions or concerns, I would happily schedule a call with you directly to address them.
You can reach me directly at ✉️ eden.a@beprofit.co.
We value your feedback and would love the opportunity to work through any issues and ensure you are delighted with our system.
Best regards,
Eden Amirav, CEO, BeProfit
This app works very well. It allows you to track all your profits and losses from TikTok ads to Facebook ads, while also calculating all the fees from Shopify in a straightforward manner. The reason I am giving this app 4 stars is due to its pricing. For small businesses, the monthly cost may be prohibitive.
Hi Timberssonic,
Thank you for your positive feedback and for highlighting the features of BeProfit that you find valuable. We're glad to hear that our app helps you track profits and losses across different platforms and fees straightforwardly.
We understand your concern about the pricing for small businesses. Our team is always looking for ways to provide the best value for all our users, and your feedback is invaluable in helping us improve. If you have any specific suggestions or additional feedback, please don't hesitate to reach out to us.
Thank you for using BeProfit, and we look forward to continuing to support your business.
100% the best Shopify app I currently use, Helped me to understand my profit for each sale including ad cost, AMAZING APP
The support team is amazing also. They are always quick to reply with amazing useful solutions. I really appreciate their help
We’re really happy to read that, thank you for your kind words.
Customer support is a core focus of our Shopify profit app and we’re always here for you! 🙂