Focal Live Chat & Helpdesk , 8 則評價

整體評分
4.6
各級評分數量
  • 88% 的評分為 5 顆星
    7
  • 0% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 13% 的評分為 1 顆星
    1
編輯時間：2022年5月5日

I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.

The Knickknack Shack by Darthside LLC
美國
使用應用程式 大約2個月
Focal Software, Inc 已回覆 2022年5月5日

I would like to apologise for the experience that you had to go through and state that the problem is not with our app but the Facebook review process. The Facebook integration was working great until Facebook came up a new review process out of the blue and asked us to submit company corporation and identity document. We have submitted that and the turn around time is more than 2 weeks from Facebook. As you have suggested in the follow up email we will reach out to you as soon as the integration is working again.

Looking forward to resolve this issue and strive to provide great service

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