Focal Live Chat & Helpdesk
Galeria de imagens em destaque
Sobre o app
Lançado
11 de março de 2021
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Chat , Formulário de contatoFunciona com
facebook, whatsapp, sms, email, live chatAutomatize o suporte ao cliente via chat ao vivo em um só lugar com o Focal Helpdesk e o Chat Widget
Painel de suporte via chat ao vivo para todas as suas lojas e canais de mídia social como WhatsApp, Facebook, Line, SMS, Telegram, Emails e mais. Simplifique a comunicação e resolva as dúvidas dos clientes em tempo real em um único aplicativo de helpdesk e widget de chat ao vivo para lojas Shopify. Automatize tarefas repetitivas e economize tempo com relatórios em tempo real e atualizações de status das conversas. Gerencie todas as interações a partir de um único painel. Capacite sua equipe, envolva os clientes e eleve a experiência de compra.
- Habilite o widget de chat ao vivo e a caixa omnichannel para aplicativos sociais
- Engaje instantaneamente os clientes com o recurso de suporte via chat ao vivo
- Painel de suporte ao cliente tudo-em-um. Gerencie todas as consultas com uma única plataforma
- Automatize tarefas repetitivas e ofereça uma experiência rápida e contínua aos clientes
- Relatórios e análises sobre o status de cada conversa
Contém texto traduzido automaticamente
8 avaliações
The BEST app. This app is what I needed the most since I'm handling over 3 social media platforms and I need to answer messages all day. I tried a lot apps/software but this one is amazing. The messages is realtime and convenient. Love it!! Thank you so much~
Thank you so much for taking the time to write a review. We really appreciate it and means a lot to us. Please write to us with any questions you have as sid@berrysupport.com
Great app and great customer service. Mobile access coming soon as well. Very happy with this software so far.
Thank you for the great review Loving Foods. The mobile app is launching soon and will let you serve your customers when you are on the move!
So far seems good, the app is simple to understand and supports many integrations. Will give a more detailed review after testing few days.
Amazing app, provide lots of features that would really help clients a lot. Great customer service, fast in respond and very helpful. Thank you so much. Highly recommended app.
I was happy with them until their Facebook and Messenger integration broke. I waited a long time for them to fix it, and the dev team kept saying that it would be fixed within a day or two, but it never happened. I was never able to create an inbox for Messenger and Intagram. This app had potential, but I don't know what the dev team is doing at this point. What a shame.
I would like to apologise for the experience that you had to go through and state that the problem is not with our app but the Facebook review process. The Facebook integration was working great until Facebook came up a new review process out of the blue and asked us to submit company corporation and identity document. We have submitted that and the turn around time is more than 2 weeks from Facebook. As you have suggested in the follow up email we will reach out to you as soon as the integration is working again.
Looking forward to resolve this issue and strive to provide great service
Sobre o app
Lançado
11 de março de 2021
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Chat , Formulário de contatoFunciona com
facebook, whatsapp, sms, email, live chatDesenvolvido por Focal Software, Inc
Sobre Focal Software, Inc
Avaliação média: 4,6
Constrói apps para a App Store da Shopify há 3 anos
812 NW 43rd St, Oklahoma City, OK, 73118, US
Atendimento
Envie uma mensagem405-227-2184
jwhite@getfocalsoft.com