Avaliação geral
2,2
Pontuação por nível de classificação
  • 63% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 5% das classificações são de 2 estrelas
  • 26% das classificações são de 1 estrelas
15 de janeiro de 2024

Very frustrating experience. No one responds to the chat button within the app, and when you create support tickets they just give generic templated replies and then close the tickets.

The app does not seem to be able to sync variants within Shopify with variants in Marketplace, and will overwrite all the manual issues you fix within marketplace every time you upload/sync a product. The images are all scrambled and it does not pass through a variant group code (VGC) so marketplace has no way to know your product variants are associated with one another.

If you update anything in shopify and just want to sync specific things to marketplace such as images, product titles or images, that's also a no-go as it will overwrite everything you have manually fixed within marketplace. It also doesn't give you the option to set or passthrough the product condition which is required within Marketplace, so every SKU will need to be fixed manually to correct this. At the end of the day you are left having to manually fix everything within an excel file and upload that directly in marketplace as this app can't pass through the correct info.

About the only thing this app seems to do well is let you set price and inventory rules when passing these values to marketplace such as price increase or limiting inventory below certain thresholds to ensure you don't oversell.

We would remove this app entirely if it wasn't for the fact that Mirakl connect seems to have an issue with Shopify skus which are allowed to continue selling when out of stock (back-order) as it will show inventory on hand as being 9999 instead of 0.

Auberge Designs
Canadá
About 2 months usando a aplicação
18 de março de 2024

The app works okay, but unfortunately the dedicated customer support is not as advertised. They are quick to respond when it's related to taking your payment, but it seems they don't care afterwards. It is not worth the money in my opinion.

The good: Once setup, the app functions as intended. It works well and I have minimal issues as far as I can tell.

The bad: I had to figure out how to use the app mostly on my own. We are supposed to have a "dedicated account manager" , but I don't have a direct line to them, no phone number, no whatsapp. We have been directed to a generic support staff.

Simple requests are often misread and not answered correctly. On my last query, something that should have been a simple resolution within 24 hours has dragged on for 8 days, I had to follow up, only to get a incorrect response back, and when I pointed out that my original question was still unanswered, I was told they would get back to me. Almost on 2 weeks for a simple question.

Point of my story, don't expect any help from them. If you have the patience to figure it out yourself then go for it. Not worth the amount charged. If we can't utilize the app and get our products posted, and resolve issues, then it is not worthwhile unfortunately.

Very frustrated at this point, and I am seeking a refund. Which by the way, can't get a hold of any staff to help me with this, yet when they were signing me up I had responses within 24 hours, and even two follow ups. Clearly shows all they care about is money. Might have to do a credit card chargeback at this point.

Proceed with caution.

Tistaminis
Canadá
29 de março de 2023

The CED Best Buy Canada Integration app does not function properly. It never has worked 100%. The customer support is there, but most often the support team has to manually submit feeds when I reach out because this app does not work properly. The last time there was an issue (recently), there was no solution provided and the support team did not reply to my email.

Cutting Edge Cutlery Co.
Canadá
Almost 3 years usando a aplicação
22 de novembro de 2018

We have been using this APP since June 2018. There were a few bugs in the beginning but CED Commerce has worked extremely hard to get this APP to integrate any Shopify store with the BestBuy Marketplace. Customer service is always available and resolves issues ASAP. The beginning was tough but their customer support have always been extremely motivated to help us, and
now the APP works great and all is good.

LaptopParts.ca
Canadá
Over 3 years usando a aplicação
Editado a 6 de junho de 2019

This app will help you manage your products on BestBuy, and sync your catalog from Shopify to BestBuy. The team at CedCommerce has been supporting us 24/7, and worked with us to customize our solution. They're a pleasure to work with!

No3rd.ca
Canadá
Over 3 years usando a aplicação
Editado a 29 de novembro de 2021

The below issue CED Support worked on and now work like the other apps. They do listen and improve their apps I have multiple CED apps and this one they appear to have stopped all investment into. There is no bulk fix feature like in their other apps e.g. Walmart app allows you to assign the default DVD rating where as this one doesn't. The results are clear as I have over 400 items listed on Walmart but only 21 listed on Bestbuy. Save time and money and just list the Bestbuy items manually as this App does not help at all

Metta Home and Technologies
Canadá
About 2 years usando a aplicação
4 de maio de 2021

Best app for the integration and excellent service from them. Highly recommend using this app for all kind of feature that you are looking to do.

Bebelelo
Canadá
Almost 2 years usando a aplicação
23 de novembro de 2021

I am using lot of apps from CEDCommerce and everything working perfectly that inspired me to go with bestbuy Canada app. It is verry easy to work with and the support team specially Ayushi Dixit is excellent and any issues if we face will be solved with utmost importance. Highly recommended this app for bestbuy Canada integration. Thanks

SHOPPERS SHOP
Estados Unidos
Over 1 year usando a aplicação
10 de maio de 2022

I had an excellent experience with Ayushi. The profiling to our products categories was with ease on Bestbuy

Tech Lab Marketers
Canadá
Over 1 year usando a aplicação
6 de fevereiro de 2019

These folks are professional and fast! I asked for help, they waited till i finish my updates and did the work right away. Highly recommended!

VanLight
Canadá
9 months usando a aplicação