Mergify: Merge, Combine Orders
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In base alla valutazione
I've had 0 help with my issue. it did not auto refund any orders and after reaching out a dozen times for a month i have had no help. Avoid at all costs (Reached out after review but still have no solved my issue what so ever, they REFUSE to help, no one will ever help you with this app)
We’re truly sorry for the issues you’ve experienced and the delay in resolving them. We'll make sure we give a clearer timeline for resolving this issue. Our team is gathering data and working on a fix for your problem.
Your satisfaction is important to us, and we appreciate the chance to make this right. We hope we can earn back your trust soon.
We’ve contacted support multiple times with serious issues. Still no reply. Very disappointing.
Hi there,
We’re truly sorry to hear about your experience and completely understand your frustration.
We sincerely apologize if it felt like we were unresponsive. After checking on our side, we couldn't find any recent messages from you. It's possible there was a technical issue or the messages didn’t reach us. We absolutely want to make sure your concerns are heard and properly addressed.
Could you please reach out to us again at support@mergify.app? We’ll prioritize your case and do everything we can to resolve the issues as quickly as possible.
Thank you for your understanding and for giving us the chance to make this right. We truly value you.
Best,
Mergify Support Team
Mergify has helped us reduce shipping costs significantly by merging orders. We love that we can manually select which orders to combine or automate the process with custom rules. It’s a huge time-saver and allows us to pass on savings to our customers.
Thank you so much for your amazing review! 🌟 Your feedback about both manual and automated options is incredibly encouraging—our goal is to make your workflow as seamless as possible. If you ever need assistance or have suggestions, feel free to reach out. We're here to help! 🚀
There are frequent issues, and it’s unfortunate that customer service hasn’t replied.
Hi there,
Thank you for your feedback — we’re really sorry to hear that you’ve had a frustrating experience. We value you as a long-time user, and it’s disappointing to learn that we've let you down.
We just want to clarify that we are in touch with you and have been communicating. If there was any delay in our responses, please know it was unintentional and likely due to a reasonable reason on our side. We always aim to get back as quickly as possible, especially to our valued long-time users like yourself.
Your satisfaction is extremely important to us, and we’re committed to resolving any issues you’re facing. If there’s anything still pending or if you feel something was overlooked, please don’t hesitate to reach out again — please email us at support@mergify.app or send us a direct message, we’ll make it right.
Thanks again for your continued support and understanding.
Warm regards,
Mergify Support Team
Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.
Thank you for highlighting Mergify’s personalized rules feature! 🌟 Reducing manual effort while maintaining efficiency is what we strive for. If you ever need help setting up new rules or optimizing your workflow, don't hesitate to reach out. We're here to ensure your experience is top-notch! 🚛💡
The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.
Thank you for your kind words! 😊 We're so glad to hear that you're loving the merging suggestions feature! If you ever have questions or ideas for improvement, we're just a message away. Happy merging! 🚀✨
Tailor Mergify’s merging process to suit your unique needs and preferences.Mergify helps you create a more efficient workflow while keeping your customers happy with faster, consolidated shipments and lower shipping costs.
Thank you for sharing your thoughtful feedback! 😊 We're delighted to know that Mergify’s customizable merging process has been a great fit for your needs. If you ever have questions or need assistance, our team is always here to support you! 🚛💨✨
Two issues with Mergify:
1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically.
2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth.
Mergify created more problems for me than it solved so I can't recommend it.
Thank you for sharing your feedback. We appreciate every suggestion and strive to improve Mergify.
1. Although we have changed the free plan, we do honor the previous free plan quotas. I'm sure you have noticed this since you used Mergify since.
2. You can setup Mergify to automatically fulfill original orders when it merges them. Although we mention this in our onboarding slides, we'll definitely improve our messaging. Nevertheless this issue is easily avoidable!
Set up customizable rules to automatically merge orders as they come in. No need to worry about manually managing every order.
Thank you for your feedback! 😊 Automating the merging process is all about saving you time and simplifying operations. If you have any questions or need help fine-tuning your rules, feel free to reach out—we’re always here to assist! 🚀📦
Recalculate shipping costs according to your store’s rates and refund any unused shipping fees, ensuring that you only pay for what you need.
Thank you for sharing your experience! 😊 Ensuring you only pay for what you need is a key part of our mission to maximize value for your store. If you have any questions or need assistance with this feature, don’t hesitate to reach out—we’re here to help! 💡📦✨