
Mergify: Merge, Combine Orders
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers ...
Hi there,
We’re really sorry to hear about your experience and completely understand how disappointing this must be.
After checking on our side, we haven’t found any recent ...
Update: Finally received some prompt support after leaving a review. I was told I had to fulfill the original orders to fix my inventory. Tell me, why is it that this is not the default setting? I read through all of your documentation and did not find anything that stated I needed to do this. I only found out about it after reading through reviews and finding that someone else was having this ...
Thanks for updating the review, and for the feedback.
We responded to your question within 24 hours, though I suspect our email was flagged as spam.
We’ll update our ...
There are frequent issues, and it’s unfortunate that customer service hasn’t replied.
Update: Despite their public comment claiming they’ve been in touch, we have still received no response. We’ve contacted them through multiple channels email, support requests, etc. and heard nothing back. It seems they only respond to public reviews to save face. Worse, the app live chat has now been removed or ...
Hi there,
Thank you for your feedback — we’re really sorry to hear that you’ve had a frustrating experience. We value you as a long-time user, and it’s disappointing to learn ...
This app helped us solve a big issue during our sale events. Customers often place two or three orders back-to-back, and with Mergify, we’re now able to merge them before anything ships out. Not only does it save money, but it’s a better customer experience too.
Hi there,
Thank you for your kind words! We’re thrilled that Mergify has helped streamline your sale events and improve the overall customer experience. Our goal is always to ...
We love how Mergify doesn’t just blindly merge orders — it actually gives us control. You can decide how long to wait between orders, which customers are eligible, and more. It’s smart automation, not just automation for the sake of it. Worth every penny
Fantastic tool. We installed Mergify right before the holidays and it handled a large number of orders flawlessly. Our team was already stretched, and this really helped us cut down on repetitive tasks and manual checks. We'll be keeping it long-term for sure.
DO NOT USE IF YOU SELL THROUGH FACEBOOK MARKETPLACE LINKED BACK TO SHOPIFY. I am out $74 because facebook wasn't updated that I shipped products. Can't get Meta to tell me why they took my money without notification, can't get shopify to help, which they said they contacted Mergify. I have been trying to get someone to give me my money back for 2 months!!!
Hi there,
We completely understand how frustrating this situation must be.
We want to clarify that we hadn’t received any direct messages from you, which is likely why you ...
The app will merge customer orders into a "test order", but if you offer a rewards program (like through Smile), additional points will be awarded for the test order. I reached out to Mergify through all channels and got no response. So I checked the box to set the test order subtotal to zero which solved the problem of additional points being awarded, but now all shipping fees are being refunded ...
Hello,
We contacted you two days ago from our main support address, but it appears that message was filtered as spam. When we didn’t receive a reply, we followed up from an ...
The best part about Mergify is how hands-off it is. Once you set up your automation rules, it quietly does its job in the background. It doesn’t interfere with our normal fulfillment process or mess with inventory counts. It’s been a very reliable tool.
Hi there,
Thank you for the kind words! We're so glad to hear that Mergify has been a reliable, behind-the-scenes helper for your team. Our goal is to make automation ...
Mergify has made managing our subscription orders so much easier. We get a lot of customers who place multiple orders in a week, and now everything is combined automatically. Fewer shipments, lower costs, and fewer headaches. Works like a charm.
Hi there,
Thank you so much for the wonderful feedback! We’re thrilled to hear how Mergify is streamlining your subscription order management and helping you save on shipping ...