Mergify: Merge, Combine Orders
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails.
Hi there,
We’re really sorry to hear about your experience and completely understand how disappointing this must be.
After checking on our side, we haven’t found any recent messages from you — it’s possible there was a technical issue and we didn’t receive them. Please accept our sincere apologies for the confusion. We definitely want to help and make things right for you.
Currently we are working on your issue to fix it as soon as possible. But if you want to talk more about the problem you can reach out to us again directly through the app or at support@mergify.app.We’ll make sure to prioritize your case and take care of any issues as quickly as possible.
Thanks so much for your patience and for being part of the Mergify community — we truly appreciate you!
Best,
Mergify Support Team
App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.
Hi
Thanks for your feedback. We're happy Mergify works well. I'm sorry for the poor support experience. We're answering merchant questions, helping them set up Mergify for their stores, and adding features per their request. We always try to be better.
Gross, they switched to 5 total merges and now you have to sub for $10 a month for 35 total, then it incrementally gets more expensive the more you use it. I'll take my Netflix subscription elsewhere; thank you
Hi
I hope you're doing well.
Mergify saves stores time and money. With Mergify, merchants can efficiently merge orders and save money on multiple shipping labels. We try to provide the best service for our customers. After two years of offering a comprehensive free plan, we decided to limit it so we could focus on our paid customers.
The free plan is for testing the app and finding the best settings.
We're more than willing to extend the free merges for any store if they need more to complete their tests and setup.