Mergify: Merge, Combine Orders

Deceptive "Free" Plan is More Like a Limited Trial

I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store.

However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase.

Here's why I'm leaving a 1-star review and uninstalling Mergify:

The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service.

I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Writing this review because Mergify introduced a feature upon our request! This has streamlined our operations. It's made combining orders a breeze, saving us on shipping.

Great app. A bit complicated, but Tom helped a lot. The support team was incredibly helpful.

Recommend this app for cutting shipping costs. Superb customer support. They added a custom functionality for our store.

The flexibility to merge orders manually or automatically, along with customization options, makes it a winner. No impact on inventory or sales is reassuring. I recommend!