Mergify: Merge, Combine Orders

Hi there,

We’re really sorry to hear about your experience and completely understand how disappointing this must be.

After checking on our side, we haven’t found any recent messages from you — it’s possible there was a technical issue. Please accept our sincere apologies. We definitely want to help and make things right for you.

Currently we are working on your issue to fix it as soon as possible.

Best,
Mergify Support Team

UPDATE: Thank you for updating your review. We sincerely apologize for the delays in getting back to you. That’s not the experience we want to deliver, especially to a returning user who’s trusted our app before. We agree — this needs urgent attention.

We've gone back and checked again. It looks like your case may have been unintentionally delayed in our queue, which is not okay and something we’re now reviewing to prevent from happening again.

Please know that your issue is now being prioritized by our team. We’ll follow up directly by email shortly to help you get this resolved as quickly as possible. If there’s anything else you’d like us to focus on, feel free to respond there or reach out again at support@mergify.app

Thank you again for your patience and for giving us the opportunity to make this right.

Thanks for updating the review, and for the feedback.

We responded to your question within 24 hours, though I suspect our email was flagged as spam.

We’ll update our documentation to better highlight this point.

We do offer three different ways to fulfill original orders, all explained during onboarding and in the settings tooltips.

Mergify doesn’t fulfill original orders by default because automatic fulfillment can be disruptive for some stores. On the other hand, leaving items in “Committed” status is much safer—since committed inventory isn’t considered “Available,” there’s no risk of overselling. That’s why we leave the choice to our users.

We hope you can see the value Mergify provides, and we’re always working to improve.

Hi there,

Thank you for your feedback — we’re really sorry to hear that you’ve had a frustrating experience. We value you as a long-time user, and it’s disappointing to learn that we've let you down.

We just want to clarify that we are in touch with you and have been communicating. If there was any delay in our responses, please know it was unintentional and likely due to a reasonable reason on our side.

We’re committed to resolving any issues you’re facing and we are trying to fix the problem in the shortest time.

Thanks again for your continued support and understanding.

Warm regards,
Mergify Support Team

UPDATE: Thank you for updating your review. We're truly sorry to hear this and we completely understand your frustration — your experience is far from what we aim to provide.

We want to clarify that we’ve done our best to check for any incoming messages from your account across our support channels. It’s clear that something has gone wrong in the communication process, and for that, we sincerely apologize.

The removal of the live chat was temporary and unintentional in terms of cutting off communication — it’s being re-evaluated now based on feedback like yours.

We genuinely care about resolving your issue. If you’re open to it, please reach out again at support@mergify.app and mention this review — we will make your message a top priority.

Thank you for your honesty and for helping us improve. We take every message seriously, whether public or private.

Hi there,

Thank you for your kind words! We’re thrilled that Mergify has helped streamline your sale events and improve the overall customer experience. Our goal is always to make order management as smooth as possible for merchants like you. If you have any other feedback or features you’d like to see, please let us know. Happy selling!

Best,
Mergify Support Team