Avis (209)

Note globale
4,7
Nombre d’avis par note
  • 89 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
2 janvier 2025

this is the second time we try this app in about 2 years span. pros: some of the options have improved and actually work - the AI has improved as well. Cons: lack of customer service - the chat app doesn't work well still and needs much improvements especially taking over from AI on live chats (we lost many customers because of this) - there is a big gap of options in the paid subscriptions and it needs to be setup for better value. For now we will continue to try it until we find a better alternative or unless they fix these issues asap.

Que Shebley
États-Unis
2 mois d’utilisation de l’application
BestChat a répondu 7 janvier 2025

Your insights are valuable, Que Shebley! We're pleased you're noticing improvements and will carefully consider your suggestions for better customer service. 🙏✨

18 novembre 2024

Seems good so far not much use on mobiles to change settings hence the 3 stars

Odin’s Cave
Royaume-Uni
5 jours d’utilisation de l’application
BestChat a répondu 31 décembre 2024

Your insights are invaluable, Odin’s Cave! We take your comments seriously and will work hard to enhance our mobile settings. 🙏✨

19 août 2024

This app seemed to be great at the beginning when i was setting up, but i dont receive any notifications when folks are on the site. The multilanguage ability also has glitches that dont allow me to properly transalte some english to french. Seemd promising at first though

DistrictX
Canada
Environ 2 mois d’utilisation de l’application
BestChat a répondu 31 décembre 2024

Hello DistrictX,Thanks for sharing your experience! We value your input and will strive to address the concerns you've raised. 💡😊

6 juillet 2024

god

The Fragrance Secrets
Émirats arabes unis
10 mois d’utilisation de l’application
BestChat a répondu 17 juillet 2024

Thank you for your 3-star rating and feedback on BestChat. ⭐⭐⭐ We appreciate your honesty and value your input. 😊We'd love to understand more about your experience and how we can improve to better meet your needs. If you have any specific suggestions or concerns, please feel free to share them with us.

5 mai 2023

This software works well, customer service is responsive and problems are solved accurately and efficiently, this software can do a lot and is worth a try, but there is one thing I would like to improve, the ability to see messages from customers and reply directly, at the moment it is only an online chat function, I hope it will be added soon.

AOMUO
Chine
6 mois d’utilisation de l’application
BestChat a répondu 1 mars 2024

We're glad to hear that you find our software useful and our customer service responsive, AOMUO. Your feedback regarding the ability to see messages from customers directly is duly noted, and we'll consider it for future updates.

9 janvier 2024

looks good but when i install their smartbot, they don't seem to integrate together which is a bad thing, we cannot have two chats on one website. the logic should be smartbot -> human livechat. seems don't have such option on this.

Aura Circle
R.A.S. chinoise de Hong Kong
Environ 4 heures d’utilisation de l’application
BestChat a répondu 15 mars 2024

Hi Aura Circle team, thank you for sharing your experience! We understand the importance of seamless integration between SmartBot and live chat. Your feedback is valuable, and we'll consider this as we continue to improve our platform. If you have any further suggestions or concerns, please don't hesitate to let us know! 🤔🛠️

12 novembre 2023

Impressive for 15 minutes till I realized that it would remain visible to users even when it was not attended. We know from A/B testing this is a killer on Mobile for us, so had to uninstall because they said turning it off was not a feature. That warrants 4 starts.

Giving this 3 stars because it remains on my site even AFTER being uninstalled. Such a waste of time chasing down how to finally get it off.

Lilly & Lime
Australie
Environ 2 heures d’utilisation de l’application
BestChat a répondu 23 février 2024

Thank you for your feedback, Lilly & Lime. We'll take your input into account for future improvements. If you need further assistance, please don't hesitate to reach out.

6 septembre 2024

greenhausshop
Afrique du Sud
Presque 2 ans d’utilisation de l’application