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After adding this app we felt it was a little more complicated to set up than others. Also, when a visitor initiates a chat, you cannot simply reply. You need to go into a tab and then click on the visitor and then initiate a chat from there. From here, after you click into the chat, your welcome text is sent ... not automatically when a visitor asks a question and they are waiting for you to respond. This complicates things a little. Also, after a visitor asks their first question, there is no-where for them to add to this if they need to add to their first message. They have to wait for you to reply or initiate the chat from your end. The app on iOS was glitchy and extremely slow and stopped working. Customization is limited as you cannot change the link colors in Quick Answers. They are set to blue. This being said, customer service is VERY GOOD. They were very helpful and tried to help us set it all up although we had already spent hours on it and by that time had had enough. if we had taken them up on the offer, maybe all would have been ok :) I think in time and with some updates this app will be amazing but for now it is not for us. Do note: If you uninstall YOU WILL need to contact Shopify to delete some fragmented coding as the widget does not delete when uninstalling.
Dear Stoned Hilda team,
We would like to sincerely apologize for the inconvenience you experienced while using our app. We believe that there might have been some misunderstandings regarding its functionality. Although we tried our best to explain the situation, it appears that we were unable to provide a clear explanation.
One of the key issues was the accidental closure of the ACD (Automatic Chat Distribution) button, which prevented the chat from opening directly. We were unaware that the app on your mobile device was not functioning properly. Our dedicated technical team is more than happy to assist you in resolving this matter.
We regret to inform you that, at this stage, customization of the chatbot question link color is not possible. Additionally, if you uninstall BestChat, the code will be completely deleted. Please note that a few of our customers have encountered similar issues, as it sometimes takes time for Shopify to refresh changes. We appreciate your understanding and patience in this matter.
Thank you for taking the time to provide your feedback, and we genuinely hope that you have a wonderful day ahead.
ooohhhhyeah
good
Hi Tersce,Thank you for your feedback and support. We truly appreciate it!
Hi premiumpetshop,Thank you for choosing us.💖
Hey TG Hair Store,Thank you for the 5-star rating.
Perfect APP
Dear The Easy Bag,We deeply appreciate your kind words. Thank you for acknowledging our app as "Perfect!"
Hi Kovendor,Thank you for the 5-star rating! 🌟
this is an amazing app to add to your web design. Im not sure all it could do, but with the free plan its already impressing me a lot. highly recommended
Hello Mexican Plug,
We truly appreciate your wonderful review! 🎉 It’s fantastic to hear you’re enjoying the free plan. Thank you for your support; we’ll continue to enhance our app!
not bad
Thank you for your feedback, Electrahavenhub! 😊 We appreciate your thoughts and are glad you found us not bad! Your support means a lot to us.
It's really nice and i like how easy the app is
Hello My Store,We appreciate your kind words! 😊 It’s fantastic to hear you enjoy the app’s simplicity. Your feedback is invaluable, and we’ll consider it as we enhance our services!
Very helpful and useful, helps tell my customers of my products ect.
Dear Fragify,Thank you for your kind words! 😊 We’re thrilled our app helps you connect with your customers. Your feedback is invaluable! 🌟
Gostei muito
Thank you so much for your kind words, Cali Varietá! 🌟 We’re thrilled to hear you liked it a lot! Your feedback truly warms our hearts! 😊
Wow. I cannot believe this! My AI assistant is awesome and responds to questions accurately about my store even before training. I'm grateful and super impressed.
Dear Hotspringsa,
Thank you for your amazing feedback! 😊 We're thrilled our AI assistant is impressing you and will keep striving for excellence. 🌟
Thank you for the 5-star rating! 🌟
god
Thank you for your 3-star rating and feedback on BestChat. ⭐⭐⭐ We appreciate your honesty and value your input. 😊We'd love to understand more about your experience and how we can improve to better meet your needs. If you have any specific suggestions or concerns, please feel free to share them with us.
Hey Lookswala
Thank you for giving BestChat a 4-star rating! ⭐⭐⭐⭐ We appreciate your support and are glad to see that you had a positive experience with our software. 😊If you have any suggestions or feedback on how we can improve to earn that fifth star, we'd love to hear from you. Your input is invaluable to us!
nice
Thank you so much for your "NICE" review! Enter Green Buildings 😊 We're delighted to hear that you're enjoying BestChat. Your positive feedback means a lot to us and motivates us to keep improving.
it's simple and powerful, use this app for your online store.
Thank you for your recommendation!🌟We're delighted to hear that you find our app simple yet powerful. If you have any questions or need assistance, feel free to reach out to us anytime! 🤝
I've tried numerous chat apps over the years, but "Best Chat" truly lives up to its name! This app has exceeded all my expectations, and I can't help but give it a well-deserved 5-star rating.
From the moment I downloaded Best Chat, I was impressed with its user-friendly interface. Navigating through the app is a breeze, and I love how intuitive it is. Whether you're a tech-savvy individual or just getting started with chat apps, you'll feel right at home here.
Privacy and security are paramount in today's digital age, and Best Chat doesn't disappoint in this regard. End-to-end encryption is in place, giving me peace of mind knowing that my conversations are secure and private.
But it doesn't stop there! Best Chat goes above and beyond with its array of customization options. I can personalize my chat experience with themes, stickers, and even custom emojis. It's these little touches that make the app so enjoyable to use.
Best Chat also excels in terms of customer support. Anytime I've had a question or issue, the support team has been quick to respond and incredibly helpful. Their dedication to user satisfaction is evident, and it's greatly appreciated.
In conclusion, if you're in search of the best chat app on the market, look no further than Best Chat. It combines a user-friendly interface, top-notch security, customization options, and outstanding customer support to provide a chat experience that truly stands out. I wholeheartedly recommend it to anyone looking for an exceptional messaging app. Five stars, hands down! ⭐⭐⭐⭐⭐
We're thrilled to hear that Best Chat has exceeded your expectations and earned a well-deserved 5-star rating! 🌟Thank you for recommending Best Chat to others! 🙌 We're committed to providing you with an outstanding messaging experience.
no funciona encima la desinstalo y sigue en la web
Hola Vicente,
Lamento la confusión e inconvenientes que experimentaste. Como expliqué en mi correo electrónico anterior, cuando desinstalas una aplicación de Shopify, por lo general, el código se elimina por completo. Sin embargo, a veces, lleva un tiempo que Shopify actualice la desinstalación.
Acabo de visitar tu sitio web y parece que el ícono de chat de BestChat ha sido eliminado de tu sitio. Por favor, ten la seguridad de que este problema se resolverá por sí solo con el tiempo.
¡Gracias! Espero que tengas un maravilloso día.
Amazing app, tech team always to help. Easy installation. Highly recommended to any users and thank you team.
Hello Pets Care Needs team, thank you so much for your kind words and recommendation! Our team is always here to assist you whenever you need help. :)
its a good app for livechat.. and it also free for use and easy to use... i hope this apps will be grow fast
We're glad to hear your positive feedback! We also share your hope for its rapid growth. Looking forward to witnessing its development together! 🤝
I love this app, This app help us a lot, I can't imagine how much I've suffered for a Chat app, but now i found it, The Best app i ever have
It's wonderful to know that it has been a help for you. We're grateful to have you as a user! If you ever need further assistance, we're here to help.
I recently implemented this company's chatbot for my business, and I'm thrilled with the results! The app works seamlessly, delivering quick and accurate responses to customer inquiries. It has significantly improved our customer support experience, saving us valuable time and resources. I highly recommend this chatbot solution for its reliability and efficiency. Well done!
Thank you for recommending our solution and for your kind words! 👏 Improving customer support experience is our goal. We're delighted to hear about your positive experience with our chatbot. Thank you so much!
相比其他对话插件，这个使用简单，不需要复杂的设置流程，界面清晰明了，功能也能满足需求，遇到问题客服响应也非常快，会主动耐心帮助解决问题，总体来说使用体验很好，非常适合我们这种新建的独立站卖家，强烈推荐！
非常感谢您的肯定和推荐！能为您的生意助力使我们的目标，如果您有任何进一步的需求，随时联系我们。
"Effortlessly boost sales & customer satisfaction with the top-rated Shopify chat app. A must-have for any e-commerce store!"
Your trust is our greatest asset! We will continue to work hard to live up to your trust and provide you with more surprises and value.
Nice APP for beginners and business starters
They have nice customer service and the applications are useful and easy to use
We're especially excited to hear that you found our customer service team helpful. We're always looking for ways to improve, so your feedback is greatly appreciated. We're excited to see what you accomplish with our app!
This is the best live chat program I recommend to all store owners, thanks family bestchat-livechat&chatbot
It's our great pleasure to work with you, Smart Homes Live! Thank you for the glowing recommendation! 🎉
amazing support helped me set up quickly and it works really well. friendly service and quick. Thank you
Thrilled to hear our support team could assist you quickly. We're here to help whenever you need. Thank you for your kind words! 🙏
this is the best app i have came across by far. very easy interface and easy to use not like many other complicated apps..thank you
Thank you for the kind words! Ease of use is our priority! If you need any assistance, feel free to reach out to us.
简单实用，很不错，希望开发更多的功能，比如自动翻译、社交媒体来信转到APPA接收这些功能都还不错，可以完善一下的，客服服务也很不错的，太多还蛮好6666666666666666666666666666
感谢您的宝贵反馈！我们会考虑您提出的功能建议，努力不断改进。如果您需要任何帮助，请随时联系我们的客服团队！😊
BestChat has transformed my customer support on Shopify. The real-time chat, customizable features, and seamless integration make it a must-have app for any online store. Highly satisfied with the exceptional service it provides!
Thanks a lot for your fantastic review! We're thrilled to hear that BestChat has made such a positive impact on your customer support. Your satisfaction is our priority! 🤝
Nice review. Satisifed by using this app. Very happy about their instant customer support. Thanks for everything.
We're delighted to hear that you're satisfied with our app! 😊 Thank you for your positive feedback, and we're always here to help if you need anything.
This app is actually really really well made, especially to be completely free with no hidden charges. My only thing is that you can't translate the app text. You can choose from preset translations, but I want to be able to customize all text anywhere on the app. The other thing is that there is no real sync with Shopify data. You can't see what people have in their cart, you can't see order history, you can't do anything with the customer account or Shopify orders. All you can do is see what page they're on and what info they used to self-identify. If it wasn't for those 2 things, it would be the perfect app. But I'm going to uninstall it because I need the other features.
Thanks for sharing your thoughts! We're glad you appreciate the app's quality. We'll definitely consider your feedback about customizing text and syncing with Shopify data for future improvements. If you ever change your mind, we'd love to have you back!
Good customer service, individual support and assistance. Useful tips for using the application. Thanks!
Appreciate the positive feedback! 🙌 Glad our customer service and tips have been helpful for you. If you ever need more assistance or tips, we're here to help!
Wonderful app with fantastic customizations, very happy with it and super happy that it's free. The only thing missing is maybe a selection for translating to your own languages, an option to add "other" to the languages tab because for example Lithuanian is not an option. But still very happy.
Your kind words mean a lot! 🌟 Your suggestion for language options is noted and we'll definitely consider it for future updates. Wishing you continued success with your endeavors! If you ever need further assistance, we're here to help.
This chatbox is the shit! not a 100% but a 99.999999 % what more you need to get hooked right now! Jokes apart, im just loving this app!!
Your humor caught us off guard! 😄 We're delighted that you're enjoying the app so much! Keep spreading the good vibes! 🎉
Loved this app when I first installed it, but then came across an issue where I could not login. Had to use another chatbot for a bit, but Kyrie and the team fixed my issue and I am now able to use their app. It's such a great app and you can customize quite a lot and really make it your own. One of the best chat apps I've seen so far, and they offer it free which really helps smaller or startups like myself. Customer service is almost always around and a pleasure to speak with. Thank you!!
Thank you so much for your positive feedback. We strive to provide the best service possible, and we're glad to hear we hit the mark.
这个软件对中文的适配很好，很适合我这种英文不太好的卖家。目前产品是免费的，对刚想入门shopify的卖家来说非常友好。客服支持也非常及时，希望以后会有一些AI相关的功能帮助我自主处理售前问题，还有一些社交媒体的深度集成功能。
非常感谢您对我们软件的认可和建议！我们会继续努力改进和添加新功能，以满足用户的需求。再次感谢您的支持！
试用了很多类似的应用，都没有这个完美。安装使用很方便，外观，欢迎语，自动分配，自动回复，工作时间什么的，几乎所有能想到的功能都有。手机APP使用也很简单。客服服务也很好，帮我解决了个大问题。非常推荐。
提供方便易用的功能、满足用户的需求、为客户的生意带来价值，并为用户提供卓越的客户服务是我们的追求。感谢您的认可和推荐！🌟🚀
We are really enjoying this app. It has been an important addition to our business enterprise and development. We highly recommend this app.
Thank you for taking the time to leave us a review. Your feedback is important to us, and we're grateful for your kind words.
The application works well, the customer service response is fast, the problem is solved accurately and effectively, the application can do a lot of things, it is worth recommending the application
Fast and accurate customer service is our priority, and we're glad we could assist you effectively. Thank you for recommending our application, and if you ever need further assistance, feel free to reach out! 🌟😊
Top ! J'adore, le service client est disponible et à l'écoute. De plus, visuellement, le chatbot est très beau !
Merci pour votre excellente critique. Nous sommes ravis que vous appréciiez le design de notre application. Nous vous souhaitons tout le succès.
Wonderful app. The most amazing part about them is their support team. Very helpful and always eager to help you out.
We're thrilled you like our app! Our support team is dedicated to assisting you whenever you need it. Thanks for the positive feedback! 🙏
Really perfect app, easy to use. I'm very impressed by the customer service, Kyrie is amazing, very responsive and helpful. Thank you BestChat
Absolutely thrilled to hear that you're loving BestChat! 🌟 Kyrie and the team are dedicated to providing top-notch service. If you need anything else, don't hesitate to reach out. Thank you for choosing BestChat! 🚀
I like this app. It has a friendly interface and many features like quick responses, prepared for you. There is also the mobile app (notifications about chat are useful for me). This is a free app and it's a pleasure to use it.
We are so happy to hear you like our app! 😊 We're delighted to offer these features for free, and we're glad you're finding value in using our app. Don't hesitate to reach out if you need any assistance.
I often use various chat software to interact and communicate with potential customers.this app has some good features and functions.
Firstly, the interface of this software is very simple and easy to use, which is very suitable for beginners. Secondly, it provides many useful functions, , which can help me better communicate and interact with customers.
In addition, I have also used another marketing chat app called kamichat https://apps.shopify.com/kamichat, which is also very easy to use.
In short, whether using a competitor or my own developed software, it depends on the specific usage scenarios and needs. I believe that everyone can find the most suitable chat software for themselves and use it to better communicate and interact with customers.
Thank you for sharing your experience and for considering our app!🙌 We're grateful for your feedback and happy to know that you've found value in our software. If you have any questions or need assistance, don't hesitate to reach out.
Fast App
Easy to use
Perfect
I like the App and I recommend for all business owners to use this App
Glad you're enjoying the app, shopiqat! Thanks for the recommendation! If you need any assistance, feel free to reach out.😊😊😊
it greatly optimizes the application from all points of view and Kyrie was very helpful and very quick to solve our problems.
We're glad to hear that you were happy with our service. We take pride in what we do and appreciate your recognition.
超棒的聊天app！！完美符合我們使用上的需求，串接也非常順利。最重要的是，客服簡直就是小天使，超級有耐心，主動協助我設定上遇到的問題，甚至耐心聽取我關於本地語言使用上的建議。非常期待你們團隊後續的更新與進步，感謝你們：）
Thank you for your review! 🖤 Happy to hear you had a great experience with Bestchat! It was a pleasure assisting you!
"I recently installed this chat app on my Shopify store and I'm extremely impressed with its features and functionality. The app has helped me provide quick and efficient support to my customers, which has led to increased customer satisfaction and sales. The interface is user-friendly and easy to navigate, making it a breeze to manage customer inquiries and orders. I highly recommend this app to any Shopify store owner looking to streamline their customer support and boost their sales. 5 stars!"
Happy to hear you had a great experience with BestChat! Thank you very much for your review.