Recensies (168)

Algemene beoordeling
4,5
Cijfers per recensieniveau
  • 76% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 3% recensies zijn 2 sterren
  • 13% recensies zijn 1 sterren
4 september 2016

Fantastic support staff. I had a small problem recently which was rectified pretty much straight away. Great app.

Doodadgear
Australië
3 maanden gebruiken de app
6 juli 2023

The app does just what I want it to do. it helps me ship my products by weight and even helps me restrict shipping to specific locations. The team helped me with all my questions and guided me through the setup process. Superb and prompt customer service. Definitely worth the money!

Synergised
Verenigd Koninkrijk
3 maanden gebruiken de app
19 oktober 2016

Does what it says and is stable on the front end. We ship large heavy items, so standard Shopify real-time carrier shipping didn't work for us. This did the trick as we can add shipping amounts per item.

Easiklip
Canada
3 maanden gebruiken de app
11 april 2023

Amazing app to solve shopify's stupid shipping situation. Customer support ( Peter ) was quick to reply and give me step by step instructions to solve my shipping problem. If you need to have multiple shipping prices this is the app you need.

No Dream No Drive
Verenigde Staten
2 maanden gebruiken de app
5 april 2020

Peter was very responsive and provided me with very detailed customer/technical support. He was able to help me resolved my issue in a matter of minutes.

Great Lakes Brewery
Canada
Ongeveer 2 maanden gebruiken de app
30 augustus 2018

Great app! The support is absolutely amazing! Jess and the staff at Better Shipping answer all my questions with lighting speed, and they even helped me set up some advanced shipping rules.

This Beautiful Day
Canada
Ongeveer 2 maanden gebruiken de app
Bewerkt 10 augustus 2019

After signing up for the free trial and not using it, a couple charges came out before we noticed it. Upon emailing the app, they worked with shopify to refund our charges. Great customer service and attention to this issue. If anyone needs to cancel their free trial before being charged, simply uninstall the app or contact the app dev if charges do come out.

Siam Blades
Canada
Ongeveer 2 maanden gebruiken de app
Atom Yard heeft geantwoord 2 juli 2019

We’re sorry to hear that there has been an issue with your billing! To cancel your free trial, you simply need to uninstall the app. We've reached out to both you privately and Shopify on your behalf to resolve the issue. Please note that we follow the Shopify standard billing cycle (https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps).

13 september 2019

This is a fantastic app; Jess was such a blessing! She answered my first email and stayed with me throughout the whole experience. Between my regular
40 hours a week job and the time
difference between our locations, it took several days to come to a solution. The questions, possible solutions, and instructions were always professional and crystal clear. Everything is perfect
now, and I was able to open my store.
SQUEE! So excited! Thank you doesn't even come close to how grateful I am

Serendipity Creations by Dace
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
Atom Yard heeft geantwoord 14 september 2019

Thanks so much for your feedback! We're really happy we were able to find a solution for you.

17 april 2018

Peter, thank you very much for the high class customer service. You go above and beyond. I use multiple Suppliers, some with flat rates, some with calculated rates. I wouldn't be anywhere near close to opening if it weren't for the Better Shipping app. Technically, without it, it wouldn't be possible for me to open, with my current list of Suppliers, I would need to choose not to work with some of them.

R L Merchandise
Canada
Ongeveer 2 maanden gebruiken de app
27 april 2023

Great support team that will help you through any customization (thanks, Peter!). The app solves yet another one of Shopify's unfulfilled basics - choosing only the most expensive shipping rate when two products with different rates are added to cart (currently Shopify adds up the two different shipping costs).

Great experience, super patient and willing support and great communication!

babybub | Maternity & Beyond
Verenigde Staten
Ongeveer 2 maanden gebruiken de app