BigBuy ‑ Dropshipping carriers

I bought 4 webshops with the hope that…
I bought 4 webshops with the hope that integration with Shopify would be easy and that I would get support and help..

It has now been over 9 months and BigBuy's support is the absolute worst I have ever dealt with and they have refused to help and instead send some stupid training video that must have been for the previous version of what it looked like on BigBuy's platform because it has absolutely not been of any help as none of the information is correct!!!

It is not only shameful, but I feel robbed as I have paid a lot of money for several webshops without being able to get started, and when I have asked for a refund on the last three occasions, they have completely refused to answer me!!!

29.3.2024: Starting Process RMA / Exchange Damaged Hardware by Deliver

A really bad RMA Process, Worse Customer Support i have ever seen. Ridiculous working case times. You will suffer from Bad Experience for your customers and your reputation will get lower, because they don't understand their work.

10.4.2024:
No answer until today
Hotline is giving after 6 tries of Calling an Notification to another Department
(in my eyes a ridiculous Service! They are seems to be a ripping of Scam)

25.4.2024:
1 Month later, still not changed or sent the new harddisk, the customer sent 14 ago the harddisk back. Argumentation by bigbuy, the are looking manually in their post entry, where they can find the harddisk. All in all this service is like a joke.

7.5.2024:
Until today no response from BigBuy about Harddisk, Customer is still waiting for changing broken harddisk!!!

8.5.2024:
No response. The referred Hotline is nobody taking my phone call. The Information is please try again later and putting off line. Also tried support in 2 languages german and english, no difference!
Today i canceled the paying contract.

Summary:
Wasted 800 Euro, Unsatisfied Customers, Wasted hours of my time.
If there would exist 0 star, i would rate it with zero stars!
Trustful Partner looks different!

AVOID THESE THIEFES!!!!! WHY ARE THEY STILL ALLOWED ON SHOPIFY APP STORE!!!!

BE AEWARE!! When the time comes you want to cancel your subscription, YOU ARE NOT ABLE TO DO SO! There is literally no option in their control panel to cancel it, even though they lie here that it’s possible!!!
Sent a withdraw request, to get MY money out of their site, received a confirmation that it will be done within 5 business days, it’s been over a week. They don't respond to emails, and theres no money to be seen.
Thinking back at it now, how was i so foolish to fall for this scam like “moneywallet” deposits.

Very convenient system they have set up, which does not allow you to cancel a subscription neither get the money you own out.

Which just means that your subscription keeps running with your money in your “moneywallet” while they ghost you! :)

It tell you very great product, amazing drop shipping options and brands, really useful if you want to avoid the brand issues and want to sell official stock, these carriers are great carriers, and have great tech and customer service support in multiple languages.

Also their online ecommerce solutions, delivery & service offerings is very impressive and the support with it in both English & Spanish is complete GREAT!!!

I am glad I started my first dropshipping business with Bigbuy, they put me up at the top with my store quality, my curious experiment turned into a profit making business opportunity.

I am well impressed, INDEED I am.

Sortiment not good enough.
Prices to high to actually be able to earn a living with you as a supplier.
Had to pay more than 1000 euro to simply be able to access the difficult and slow "Multi-Channel Integration Platform".
Support is slow and not ready to please their customers.
I had the worst supplier experience with you guys and lost a lot of money over literally nothing.

I simply want to cancel my account from you (that I've had for one month), get a refund and part ways without ever looking back.