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Bill pay feature does not work efficiently. I was able to get help with one bill that went through but all others kept getting denied. I emailed multiple times but all I can get is a generic answer.
Thank you for your review! We apologize for any confusion you may have experienced while using Bill Pay. We understand your frustration with inconvenience when paying your vendors, and we would like to provide some clarity on the compliance process.
All payments made through Melio undergo a thorough compliance review to ensure that they comply with regulatory standards and our Terms of Service. If the Compliance team requires additional information, they will reach out to you directly and work closely with you to address any concerns. We appreciate your patience in waiting for them to get back to you - rest assured they are working hard to get to your tickets. Your satisfaction and security are our top priorities, and we appreciate your understanding. Thank you. -Brie, Shopify Support
I used one time, and I can not get it to pull up again. I am not sure what is happening. I am simply just trying to pay utility bills.
Hi, thanks for taking the time to review our app. We'd like to take a closer look at the issue you're experiencing, so that we can offer the most appropriate support to see if you can get the app to work as normal. From here, please contact our live support team by logging into the Help Center: https://shopify.link/m384. Our live support team can authenticate you against the correct store from there to investigate this matter further from our end. Thanks! -Kimi, Shopify Support
Initially, I believed it would be a fantastic alternative to other payment platforms. However, after experiencing a week of being ignored by Melio, I've come to realize that setting this up was a complete waste of my time.
Stick with whats works I guess.
Thank you for taking the time to leave a review. I am sorry to hear that there has been a delay in hearing back from our support team. I would encourage you to connect with our authenticated support through our Help Center for an update on your ticket: https://bit.ly/2AWw5VA. Our escalated teams strive to reply back within 2-5 business days whenever possible. -Shay, Shopify Support
We use Shopify Bill Pay for all of our payment processes, this app makes it so easy to keep the backend automated, I highly recommend this application.
Very easy to use overall. The fact you can upload an invoice and have the initial vendor form pre-filled is very convenient.
The $1.50 fee for paper checks seems very reasonable for the time it can save for hand writing + cost of stamp and envelope.
My 3 star rating is there because we have a dedicated person who orders from and pays vendors. I can't seem to allow anyone else but myself the admin the ability to cut checks. I have written into customer support and waiting to hear back. If my rating goes up it's because my issue was solved. If it stays the same it's because my issue was not solved.
Hi, there! We wanted to update our reply to you here to let you know that the feature to add staff permissions is now live. We hope that helps you out! You can find out more about the feature here: https://shopify.link/NYDG. -Brie, Shopify Support