B: WhatsApp Chat, Abandon Cart

Great product. Extremely poor support.

Deadlines are never met — everything is delayed with no clear communication. The account manager keeps changing, so there’s zero continuity or ownership. No one takes responsibility, no one proactively guides you, and getting a response itself feels like a task.

The product may be good , but if you can’t use it properly because there’s no support, guidance, or accountability, it becomes useless. After repeated follow-ups and escalating to multiple people, nothing changes.

We stopped using Bitespeed within just 15 days due to terrible service and complete lack of communication.

We opted for a higher-tier plan that included a dedicated account manager, but despite multiple follow-ups over more than 10 days, no account manager was ever assigned. This was clearly communicated to their team, and even our POC was aware of the issue.

After informing them multiple times that we had stopped using the product, we are still receiving invoices every month. On top of that, different people from their team keep calling, and every time we have to explain the same story again—yet no action is taken.

There is no ownership, no coordination between teams, and no respect for customers’ time or money. This has been one of the worst SaaS experiences we’ve had.

Would strongly advise businesses to think twice before opting for Bitespeed, especially their higher plans.

I was initially sceptical, but BiteSpeed kept offering to help without any pressure. After frustrations with other tools,
I gave BiteSpeed a chance. Their team’s WhatsApp collaboration and support stood out. In just a few weeks, we saw a positive return, far better than with other tools we tried.
We’ve now upgraded, thanks to Sharmi and the team. If you want to get more from your Shopify store, I’d definitely recommend BiteSpeed.