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I have been wanting to have my own personal brand for a while now and I finally decided to take the plunge. I found Blanka Beauty and decided to give the app a try. The app is super easy to navigate and the interface is so clean and simple. I was able to upload my own designs and see how they would look on the product. I love that I can customize the colors of my design, the size, and the printing method. I am so happy that I found this app because it has given me the opportunity to start my own personal brand.
I'm glad you saw your logo on the products to visualize your brand instantly! We are very excited to continue working with you as you start your own personal brand. Feel free to let us know if you need anything at hello@blankabrand.com and we will be happy to help.
Bonne application. Il faudrait un peu plus de produits. Le support est très réactif, good job BECK :)
Thank you for your feedback! We agree, Beck is the best :)
We are working hard to continue to add new products to the platform. We can't wait for you to see what's coming in 2023!
As always, if you need support with anything we are here for you at hello@blakabrand.com
I am in the process of launching my store. Their customer service is excellent. All representatives are very responsive! Thank you Beck, Yasi, John, and Patrick for consistently following up with me very quickly and answering all of my questions.
Positives
1. Their customer service is outstanding.
2. The products look great online. I've ordered my first set of products and I'm looking forward to receiving them.
3. They have a really nice selection of products.
In terms of improvement:
1. Shorten the time required to print the products. Customers expect their orders quickly.
So far, it has been a very good experience working with this company. I am looking forward to continued collaboration.
Thank you for your feedback! We're always happy to help you and you'd be glad to know that we're already working on improving our print times which is why we've moved to a bigger warehouse and we're currently hiring more people in that department to get things going even faster cause we know how important it is to get orders out the door as quickly as possible - without compromising quality of course! We greatly appreciate you and thank you for trusting Blanka!
Looking for a white-label and dropshipping vendor for my skincare concept was hard, and I reviewed dozens of options before signing up with Blanka. Ultimately, I prefer Blanka over other white-label companies because of its skincare line and exceptional customer service.
My experience with customer service:
I have a VIP Plan, and it is worth every penny. The customer service is exceptional; Beck goes above and beyond answering my questions. Having a human to talk to on the other side of the line is so good; I also chat with Beck via WhatsApp.
Ordering and processing orders:
Although I love the Blanka Brand and Beck, I would like to see bulk publishing to Shopify and searching products by name instead of scrolling. Those are technical nice-to-have that would make Blanka brand excellent. Ordering is easy, and they are fast.
Ingredients and quality.
I tested over 40 products before publishing them on my Shopify shop, and the results blew my mind! The entire skincare line is impressive, with excellent quality control, and you can see the results in 30 days. Foundations and BB creams with the same superior quality as the skincare products. Extremely pleased.
Eye makeup needs more color palettes; I am happy that now they offer single shades instead of 6 color palettes; mix and match works better for my niche.
In short, if you are looking for exceptional customer service and a high-quality white-label supplier, Blanka is your best option.
What an amazing review! Thank you very much for providing us with your feedback and sharing it here. Your inputs are very valuable to us and you can rest assured that we will take them very seriously as we understand that there is still much room for improvement that we can do. We're working hard everyday to make sure that you get the products/services that you want and deserve so thank you for choosing and trusting Blanka! Looking forward to growing together.
We received our first shipment from Blanka yesterday and we are so delighted to see such beautifully made skin care products! We are looking toward a great collaboration ahead. Special thanks to Becky and other colleagues over at Blanka for exceeding our expectations.
We're so happy to hear that you love the skin care products so far! We strive to do our best with each and every interaction and order. Please feel free to reach out to us anytime and we'll be happy to help.
I'm thrilled with my experience working with Blanka. Their extensive product range, exceptional quality, and excellent customer service have made them my go-to for cosmetics. The team (Patrick) was able to get my shop up and running in no time. I highly recommend Blanka to anyone in search of top-notch cosmetics.
So excited to work with you and we are looking forward to helping you build your brand! We're happy that you had a great experience with our team too. Our team is always here, ready to assist you. Thank you so much for your recommendation and for choosing Blanka!
poor experience, the customer support doesn't respond. The Dashboard is also not that easy to use.....
We're so sorry to hear about your experience but thank you for letting us know! Upon investigation, it looks like you reached back to our support team during off hours but we can see that our customer service was able to assist you with your prior requests and they are currently waiting to hear back from you again.
Our sincerest apologies for any inconvenience we may have caused and rest assured we will do our best to further improve our services. We thank you for your kind understanding and we hope to make things better! Please don't hesitate to reach out to us at hello@blankabrand.com and we'll gladly help with any requests you may have.
I contacted their support but they never got back to me! definitely not gonna work with this company again.
Hi there,
Thanks for your feedback! At Blanka, providing best-in-class merchant support is one of our top priorities.
We looked at your account and can see that you sent us a message on August 8th, and we promptly sent a follow-up response. After that, we followed up again two more times but unfortunately didn't hear back from you. We have also tried giving you a call a few times but unfortunately weren't able to connect. We are always here to help you as you build your brand, so please don't hesitate to reach out anytime to hello@blankabrand.com
Recently started to work with this company. I must see John and Patrick have been very helpful with the process of starting my company. The communication is great. The only issue I have is the process of the products but with time I am sure that will improve.
Thank you for the feedback! We love working with you so whatever issues you may be experiencing, we are always ready to resolve and improve it because your experience is important to us. Don't hesitate to reach back to our team anytime you have a concern or question. We're always happy to help you!
Havent been able to get into too many details with this site, but shipping seems pretty high. And I am giving a review without actually using the website first. It seems easy to navigate and straight forward which I like.
Thank you for the feedback! We actually offer a low fixed rate shipping for your customer orders. We hope and look forward to assisting you in using our service to it's full potential. You're right, our website is definitely easy to use and we are constantly upgrading to meet your needs. Please don't hesitate to reach out to us at hello@blankabrand.com if you have any questions or if you need any help. We're happy to assist you however we can. Thanks!