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Very smooth process and we are excited about adding skincare to our line of products! Will update after we receive our first order! UPDATE: BEAUTIFUL products and faster-than-expected delivery!! I can't say enough about this company (professional, incredibly responsive, beautiful work on incorporating our logo on the products, great line of products, fast delivery, reasonable shipping costs)- easily the BEST experience we've had with a vendor on Shopify! If you're looking for cosmetics or skincare, this IS THE ONE!
We are thrilled you have had a great experience so far! Our team is here to help you every step of the way. As always, if you need anything please don't hesitate to reach out to us via email or chat.
Amazing and fast customer service. Best company i have worked with yet! I will continue working with them for a LONG time
We greatly appreciate your feedback! We're so happy to know we're the best company you've worked with and we look forward to working with you for a long time too. Thank you for choosing Blanka!
Fantastic customer service and support. These guys have gone out of their way to make this an easy process getting everything setup. The products are high quality and we definitely recommend Blanka for your retail site or physical store. Thank you again guys for helping us!
We're glad you're happy with the service and support you received so far. Our team is always ready to go above and beyond for you because your experience is important to us! Thank you so much for your feedback and for recommending Blanka. Don't hesitate to reach back to us at hello@blankabrand.com anytime.
The Staff is very friendly and efficient. The products are high quality and and very professional looking as far as packaging.
We're so happy you were satisfied with the products you received! Thank you for sharing your feedback here and we're looking forward to working with you towards achieving your goals. We appreciate you for choosing Blanka!
Such great customer service! The team is so amazing! John was able to solve an issue of mine within 15 minutes.
We do our best to resolve any issue as fast as we can and we're glad you're happy with our service. We look forward to working with you. Thank you!
The customer service response time is impressive and they always have a "can do" attitude. The offer product warehousing which cuts down on customer wait times.
Thanks for your feedback! We love watching our merchants find success with Blanka!
I'm really happy with how the products look with my logo on them. Glad I discovered this in time, I was almost broke, because I have been looking for something original in private label cosmetics for myself for so long. Special thanks to Adam for his attentiveness and patience with me.
Thank you so much!
I am truly satisfied with the support from Beck and the team. The immediate response from Blanka is greatly helpful.
We are incredibly happy that you are trying out Blanka and we thank you for your feedback! Feel free to send us an email anytime for support at hello@blankabrand.com
I installed the Blanka Beauty App through Shopify and was instantly impressed by their speedy response time in the chat queue. Not only were they quick to answer my questions, but I also made several changes to my logo multiple times and they quickly re-populated the new one for me each time so that I could see the changes immediately. They also encouraged me to be more unique with the customization of my logo since I was using Canva to create it and other sellers on their account had logos similar to the ones I was choosing. I thought this was exceptional customer service on their end, as it protected my brand as well as others from being too monotonous.
Though I have just begun my e-commerce journey with Blanka Beauty, so far, their customer support system deserves 4 stars in my opinion. In addition to that, their product line really stands out from other beauty products I researched through the shopify app store. The ability to brand your product line is a huge selling point for me.
The only downside I see so far is the cost. You not only have to pay a monthly membership fee for the site starting at $29.00 for only 10 branded products, but you also have to pay for the branding itself starting at $149.00 depending on how many colors your logo has. These fees on top of how much each product costs individually is a bit steep. I am a new e-commerce start up and like myself, I'm sure it's hard for others as well to bite the bullet and pay out so much to get started. Having said that though, I go back again to how beautiful the product line is and it really doesn't compare to anything else out there in the cosmetic line through the Shopify App store (not that I have seen anyway).
I look forward to working with them and I will update this post as my journey continues!
Amazing feedback! We're happy you were satisfied with your overall experience so far and we can't wait to make it even more amazing as we're also looking forward to working with you in achieving your goals! Thank you for choosing Blanka and for trusting our service. Don't hesitate to reach out to us anytime at hello@blankabrand.com.
The customer service is absolutely unbelievable. Responsive, helpful, polite. The samples I received are fantastic too! I can't wait to add these products to my store.
Thanks so much for taking the time to leave feedback about your experience! We can't decide what's better: our customer support or the quality of our products :) We can't wait for you to add the products to your store and start selling. As always, if you have any questions at all, we are always available to help you!