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I'm thrilled with my experience working with Blanka. Their extensive product range, exceptional quality, and excellent customer service have made them my go-to for cosmetics. The team (Patrick) was able to get my shop up and running in no time. I highly recommend Blanka to anyone in search of top-notch cosmetics.
So excited to work with you and we are looking forward to helping you build your brand! We're happy that you had a great experience with our team too. Our team is always here, ready to assist you. Thank you so much for your recommendation and for choosing Blanka!
Blanka Shopify connection works seamless.
Patrick helped me instantly to resolve the issue I was having.
We're glad our team was able to help resolve the issue you were having because your experience is very important to us! If you have other concerns or questions, please don't hesitate to reach back to us because we're always happy to help you! Thank you for using Blanka!
I contacted their support but they never got back to me! definitely not gonna work with this company again.
Hi there,
Thanks for your feedback! At Blanka, providing best-in-class merchant support is one of our top priorities.
We looked at your account and can see that you sent us a message on August 8th, and we promptly sent a follow-up response. After that, we followed up again two more times but unfortunately didn't hear back from you. We have also tried giving you a call a few times but unfortunately weren't able to connect. We are always here to help you as you build your brand, so please don't hesitate to reach out anytime to hello@blankabrand.com
Recently started to work with this company. I must see John and Patrick have been very helpful with the process of starting my company. The communication is great. The only issue I have is the process of the products but with time I am sure that will improve.
Thank you for the feedback! We love working with you so whatever issues you may be experiencing, we are always ready to resolve and improve it because your experience is important to us. Don't hesitate to reach back to our team anytime you have a concern or question. We're always happy to help you!
Havent been able to get into too many details with this site, but shipping seems pretty high. And I am giving a review without actually using the website first. It seems easy to navigate and straight forward which I like.
Thank you for the feedback! We actually offer a low fixed rate shipping for your customer orders. We hope and look forward to assisting you in using our service to it's full potential. You're right, our website is definitely easy to use and we are constantly upgrading to meet your needs. Please don't hesitate to reach out to us at hello@blankabrand.com if you have any questions or if you need any help. We're happy to assist you however we can. Thanks!
Thank you Beck for all your help. Honestly, this app is worth it just for the customer service alone. Great products as well
We're so excited for you to build your brand with Blanka! Feel free to reach out to us anytime.
Blanka and their team are very helpful and knowledgeable in what they do. Would definitely recommend them! Thank you
We greatly appreciate your recommendation! We're always happy to help you and we look forward to working with you. Thank you for choosing Blanka!
I just signed up recently but haven't launched my store yet. Here are the things I really like so far:
1. Customer service is literally 20 stars (thanks John!)
2. I love the idea of the brand plate for consistent, professional quality logo printing
3. Every product can be branded, as well as individual product boxes
4. Monthly app fee is reasonably priced
5. 3-5 business day North American shipping
Here are the things I think they could improve on:
1. 5-9 business day printing time is too long. Higher paid tiers should receive priority service
2. Color options are very limited for many products
3. Many makeup items are made in China. Their website is misleading in that regard (it says the products are made in North America). You don't even know unless they send you a 'product info list'
4. They don't have individual color swatches. They keep discontinuing colors so swatch photos are inaccurate as a result (they only have color swatches shown on an arm). I was told their design team is too busy to make updates to photos
5. There's no way to import all color options as a single listing. So every single color is a separate listing
6. They don't have a list of color undertones and to put a color finding quiz on your website is $199 US
Thank you for the detailed review! We greatly appreciate it as your feedback is very important to us and we do take them very seriously. Rest assured that all points are noted and will definitely be improved on as we continue to grow and upgrade our services. We look forward to working with you and we hope to be with you as you witness how we make things even better for you. Thank you for choosing Blanka!
The help I received from lovely Beck, was very impressive as she sorted out my technical issues so I could continue to progress with my goals working with Blanka. Thank you so much
Thanks so much for this feedback! We agree, Beck is awesome! We know how busy you are running a business, so we work hard to provide you best-in-class customer support that acts almost like an extension of your team. We are ALWAYS here for you!
John did a great job with customer service, thank you! He guided me through how tos and troubleshooting.
You're very much welcome! Thank you for your feedback. We greatly appreciate it. Don't hesitate to reach back anytime cause we're always happy to help you!