Blockify Fraud Country Blocker

Hi,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating it must be to experience issues with your site, especially after installing our app. This is not the level of service we aim to provide, and we deeply regret any disruption to your business.

We’ve also reached out to you directly via email to offer further support and assistance. If you could provide us with more details, we will prioritize your case to ensure a swift resolution. Also, please feel free to contact us at support@omegatheme.com, and we will do everything we can to resolve the issue.

We truly appreciate your patience and understanding. Your business is important to us, and we hope to regain your trust through our dedicated support.

Hi,

We're genuinely sorry to learn that you haven't had a positive experience with our app. Your feedback matters a great deal to us, and we're committed to addressing any issues you've encountered. It's disheartening to hear that you found our app is not yet matched with your expectation and we want to assure you that we're here to help.

Our support team has taken note of your review and has already reached out to your email to offer assistance. We understand that encountering challenges can be frustrating, especially when it affects your experience with our app. That's why we're eager to connect with you directly to better understand your concerns and work towards finding a solution.

Your satisfaction is incredibly important to us, and we genuinely appreciate the opportunity to support you. We're dedicated to providing excellent service and ensuring that all our users have a seamless experience with our app.

Please take a moment to check your inbox, including any spam or junk folders, for our message. We're here to listen, assist, and make things right for you. Your feedback helps us improve, and we're grateful for the chance to turn your experience around.

We look forward to your reply so that we can assist you promptly and effectively.

Thank you!

Lamentamos muito ouvir que você teve essa experiência. Nosso plano gratuito foi projetado para oferecer uma introdução ao nosso aplicativo, proporcionando uma visão inicial de suas funcionalidades. Entendemos que pode não atender a todas as necessidades, e é por isso que oferecemos planos pagos com funcionalidades adicionais que muitos de nossos usuários acham úteis para suas necessidades específicas.

Valorizamos imensamente seus comentários e gostaríamos muito de ouvir mais sobre sua experiência para entender melhor como podemos melhorar. Enviamos alguns e-mails solicitando seu feedback e gostaríamos muito que você respondesse para que possamos oferecer o suporte necessário e ajudá-lo da melhor forma possível.

Estamos constantemente trabalhando para melhorar nossos serviços e sua opinião é fundamental para nós. Por favor, entre em contato diretamente conosco para que possamos resolver quaisquer problemas que você esteja enfrentando e garantir que sua experiência com nosso aplicativo seja positiva. Agradecemos a oportunidade de melhorar e esperamos poder ajudá-lo em breve.

Hello there,

We are truly sorry to hear about the issues you've been experiencing with the Blockify - Fraud IP Blocker app. We sincerely apologize for any inconvenience this may have caused and understand how frustrating it can be.
Your feedback is extremely valuable to us, and we take your concerns seriously. We would like to investigate this matter further to ensure that your issue is resolved promptly. To assist you better, could you please reinstall our app and provide us with more specific details about the locations that have been mistakenly blocked? This will help us identify the root cause of the problem and take the necessary steps to rectify it.
We have reached out to you via email so that we can work together to resolve this issue and ensure you have a seamless experience with the Blockify app.

Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make things right for you.

Thank you for using Blockify, and we look forward to hearing from you.

Best regards,
Kaylee

Hi there,

Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience using our app and for our late response due to our long national holiday.

On behalf of everyone at Omega, we take customer reviews seriously, and hearing that the residue code caused a bad effect on your store is never what we want to hear. I've shared your review with the dev team, and we have an agent to contact, check specifically your case, and get it right.

Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!

Sincerely,
Omega's Customer Support Team

Hi,

Thank you for taking the time to write a review. I appreciate your feedback, and I’m sorry to hear you had a frustrating experience.

I apologize on behalf of everyone at Omega. We know that dealing with Bots is very essential to protect your site, but we are also aware that we can’t control how the Shopify platform needs the website to be fully loaded before allowing the app to work, therefore, you can sometimes still see the traffics from blocked IPs/Countries when actually they have been blocked a few second after getting to the site, and will not be able to view or take any action on your store.

We also apologize for the late follow-up we have with your case. As you can see from other reviews, we are known for caring deeply about our customers. We can’t fix the past but we will use the feedback to make us better and to ensure the app is still working well with your store.

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I hope you will give us another chance so you can get the kind of excellent experience we’re known for.

Sincerely,
The Omega support team

Hi,

Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.

I'm sorry to hear you had such a frustrating experience with the app and fraudulent order caused by hacker, that's not what we like to hear. We do care about our customer and apology for any inconvenience it caused.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email yuusat contact@omegatheme.com

Thank you,
The Omega team.

Hello,
Thanks for your feedback!
We checked but did not see any of your contact information send us to help. We are always ready to assist you upon request.
The document of the app: https://apps.omegatheme.com/region-restrictions/guide.html#app_installation

Regards,
Omega team support

Hello,

Thanks for taking your time to leave us a review on Shopify and sorry for the bad experience you had with our app.
Our app cannot block the bot if IP address is dynamic, the app could not run properly by this way.
Please try blocking by regions such as countries, cities.

If you need any further assistance, please feel free to contact us at contact@omegatheme.com.
We are more than happy to support you.
Sorry again for any inconvenience you had.

Best regards,
Kaylee

Dear everyone at Down to Earth Technologies team,

I'm truly sorry to hear about the issues you're experiencing with your recent installation. We understand how frustrating it can be to encounter 500 Internal Server Errors and connection issues when using our services. Please accept our sincerest apologies for any inconvenience this may have caused.

We take these issues very seriously, and our team has taken action to resolve the issue. Could you please give us another chance to support you? In any case of emergency problem, please reach out to us, we take the customer feedback seriously and try to resolve it as soon as we can.

Thank you again for your feedback and look forward to hearing from you.
Kaylee - Leader of Omega customer support team