Blockify Fraud Country Blocker
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Installed it yesterday and now we get 500 Internal Server Error via nginx and apps-shopify.ipblocker.io refused to connec messages. Doesn't seem reliable.
Dear everyone at Down to Earth Technologies team,
I'm truly sorry to hear about the issues you're experiencing with your recent installation. We understand how frustrating it can be to encounter 500 Internal Server Errors and connection issues when using our services. Please accept our sincerest apologies for any inconvenience this may have caused.
We take these issues very seriously, and our team has taken action to resolve the issue. Could you please give us another chance to support you? In any case of emergency problem, please reach out to us, we take the customer feedback seriously and try to resolve it as soon as we can.
Thank you again for your feedback and look forward to hearing from you.
Kaylee - Leader of Omega customer support team
Like the app. It helped me in blocking unwanted traffic from multiple regions. I would recommend it to anyone who wants to block unwanted traffic.
Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!
The onboarding experience was great. Tracy was super helpful this morning on getting everything set up for me (on her first day back from Lunar New Year holidays). She walked me through the best features in the app to cater to my specific conern. I can see how the app is blocking VPN visitors immediately to my store which should help our problem. The last 2 weeks we have had an influx of fake orders on our 2 websites which were causing a lot of issues to our business so Im hoping the app will help resolve this for us. Will monitor it over the coming days.
We’d like to thank you again for taking the time to write this review of our Blockify - IP Block app. All feedback is highly appreciated, as it enables us here at Omega to further develop our products and services.
Did exactly what I need it to. Joyce was helpful with helping me figure out how to navigate the app. Thank you!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
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非常感谢您抽出宝贵时间留下好评。 我们非常感谢您的业务。 请让我们知道我们将来能为您做些什么。
Installed it for one location and it blocked the whole world.
Hello, I'm sorry the issue. It was issue with the IP setting you made. You've made a wrong rule for the app. We hope you still need this app for this year as we make it free now for every one! Please give it a try and let us know if you need any further help on settings.
Sincerely,
Omega Team
The customer service with this app is horrible if I could rate 0 stars I would. I had a chat with a rep by the name Lynn and she was very unprofessional. She even sent a crying laughing emoji after I asked can I block a customer by full name with the IP address. I am very upset and disappointed with the poor customer service and of course she doesn't care because this isn't her company nor will it affect her paycheck, A rep name Rosie reached and tried to correct things, but once I told her that Lynn was very unprofessional and I recently lost a loved one and just want to put the matter behind me; and asked for assistance with deleting my account she started antagonizing. Rosie proceeded to say, 'You seem to be going through it these days." after I asked for assistance with deleting my account. So, I politely asked for assistance again and Rosie replied, "You're having a rough day." I thought If I simply deleted the app I would be billed for the services, which is why I continued to ask for assistance. After asking Rosie for assistance a third time she finally told me how to delete my account. It sucks my experience was horrible, because I was looking forward to paying for the services and referring other businesses as well.
Hi,
Thank you for writing a review, I sincerely appreciate you bringing this issue to our attention.
I'm sorry to hear you had a bad experience with our support service, that's not what we like to hear. Your business means a lot to us, we appreciate any feedback from you, it will help us to build and improve our service.
If you ever have additional feedback, please don't hesitate to email us at contact@omegatheme.com
Thank you,
Omega Customer Support team
Has hidden upsell that do not say so until after installed. The photo says it come with the feature until you try to use it.. Bad juju.
Hi,
Thank you for taking the time to write a review, we appreciate your feedback, and I'm sorry to hear you had a bad experience using our app.
On behalf of myself and everyone I work with, we take customer reviews seriously, and hearing that the feature did not meet your expectation is never what we want to hear. I've shared your review with the dev team, and we would love for you to come back so we can get our team to check specifically your case. If you're interested in coming in again, please contact us at contact@Omegatheme.com to set it up.
I appreciate your patronage and hope to see you again soon!
Sincerely,
The Omega Customer support team
Redirects ALL traffic! Would not recommend for this reason. Hopefully they can figure it out as it would be helpful.
Hello,
Thanks for the feedback!
This is an option and the default is not set. You can completely set it to not block all.
You are setting up Block all so it will block all stores. It is used in case the store tests the block feature all before using.
And case of block all except whitelist rules.
Regards,
Omega team
I installed and then uninstalled your app BEFORE the supposed 3 day free trial but was just charged by you!! I am contacting Shopify about you ripping me off! Don't install this app!
Hello, I'm sorry for any inconveniences you faced. Now we make this app for free. You can try it again now for free!
Anyway You had used the apps for 2 segments of time, the 2nd one it will be combine with the 1st one. If it's passed 14 days you will pay for the 1st payment.
Let us know if you need any support. Thank you very much!