Blockify Fraud Filter, Blocker

Hi there,

Thank you for taking the time to share your experience, we truly value your feedback and understand how concerning this situation must have been, especially with the impact on your sales.

After carefully reviewing your case, our team has been looking closely into the behavior you described. Your cooperation and detailed report have been incredibly helpful, and we’re actively working on improvements to ensure the feature performs as expected across different setups.

We’d really appreciate the chance to support you further. Please check your email, our team has reached out via direct support so we can assist you more closely and help review everything together.

Thank you again for your feedback and for helping us improve. 🙏

Hi there, we’re truly sorry you’ve had to deal with this, especially after trying for so long to reach us. We understand how disruptive it is when an app interferes with other apps on your Shopify store, and this isn’t the experience we want for you.

We’ve carefully checked our support inbox but we still can’t find your earlier message. The last conversation we have on file is from December, so we’ve reached out to you again to get a few details and properly investigate what’s happening on your store. I hope you can give us another chance, we’ll prioritize this and work with you until it’s resolved.

We really appreciate the chance to make this right.
Best regards,
Kaylee - Customer Support Leader at Blockify Team

Hi there,

We’re really sorry to hear that the app didn’t work as expected for you.

After checking your store, we found that the app embed was not enabled earlier, which may have caused the issue. At the moment, we can see that the embed has been turned on and the app is now working properly.

We’ve also sent you a follow-up email to provide more detailed support and make sure everything runs smoothly on your end. Could you please check your inbox (and spam folder, just in case)?

We’d truly appreciate the chance to assist you further and ensure everything is set up correctly.

Hi there, thank you for sharing this, and we’re sorry we didn’t meet your expectations. We know how damaging bot and scam traffic at checkout can be. Our support team has reached out to you, and we’d really appreciate a reply so we can look into your specific case, confirm your current settings, and recommend the right configuration to block the traffic you’re seeing as quickly as possible.

Hi,

We’re truly sorry for the frustration you’ve experienced. We’d like to clarify that on Shopify, the checkout page is a protected area, meaning no third-party app (including Blockify) can fully prevent visitors or bots from entering checkout or creating abandoned checkouts. This is a platform-level limitation across the entire Shopify ecosystem, not specific to our app or plan.

What Blockify can do is help validate and restrict risky order placements and reduce bot impact through rules and filters, but abandoned checkouts cannot be completely blocked by any app.

Our support team has reached out to you directly via email to follow up on your case in more detail. We truly hope you’ll take a moment to read our message and allow us the opportunity to review your setup, understand the bot patterns you’re seeing, and support you properly. We’d really appreciate the chance to work with you and see if we can improve the situation together.

Hi there,

Thank you for taking the time to update your review and for being a long-term user of our app. We are so sorry to read about the critical issue you experienced with your site being unclickable. Causing lost sales for any of our users is completely unacceptable, and we sincerely apologize for the major impact this has had on your business.

The bug you described is our absolute highest priority. An issue that interferes with your storefront's functionality is something we take incredibly seriously, and our development team is investigating this with the utmost urgency.

We also want to apologize for the difficulty you had contacting us. This is a failure on our part. We will reach out to you to ask for direct contact line as we want to provide quick assistance to you.

In addition, thank you for the feedback on the visitor view changes. We made that adjustment to try and declutter the main dashboard for a majority of users, but we understand from your feedback that removing the ISP from the main view has negatively impacted your workflow. We are taking this feedback to heart and will be re-evaluating the design in our next development cycle.

We understand your frustration and your decision to leave a 1-star review. Our primary goal right now is to fix these issues and make things right. We are grateful for your detailed feedback, which is crucial for us to improve. We hope you will give us the chance to resolve this for you and work to regain your trust.

Sincerely,
Kaylee from Blockify team

Hi there,

Thank you so much for taking the time to share your feedback. We’re truly sorry to hear about your experience with our app and support team. We completely understand how frustrating it must have been when the blocking feature didn’t work as expected, especially while you were trying to protect your store from unwanted traffic.

Our team is continuously improving both the app’s performance and user interface, and your feedback helps us understand where to focus next. If you’re open to it, we’d really appreciate the opportunity to review what happened and make things right — please reach out again via live chat, email us at support@omegatheme.com, or simply reply to the follow-up email our agent sent earlier today.

Thank you again for giving our app a try, and we wish you all the best with your store.

We’re truly sorry to hear about your experience and for any inconvenience this may have caused you. Unfortunately, we couldn’t find any record of you reaching out to our support team, so we currently have no details about the problem you encountered or what might have gone wrong. Without knowing the exact issue, it’s difficult for us to resolve it right away, but we genuinely want to make things right for you.

Our Product Owner has already sent you a direct email to offer personal, one-on-one assistance. If you could kindly reply to that email — or contact us at support@omegatheme.com — and share more details about the situation, we’ll be more than happy to investigate and provide a solution as quickly as possible.

We truly value every customer’s feedback, even when it’s not positive, because it helps us improve. We hope you’ll give us another chance to support you and turn your experience into a positive one.

Hi,

We were very sorry to read your updated review about the app issue. We understand how frustrating this must be, especially after your initial positive experience.

We haven't yet received a support ticket from you detailing this specific issue, and we want to assure you that we're committed to helping you resolve it as quickly as possible. To help us investigate and diagnose the problem, we kindly hope that you can reach out to us again at support@omegatheme.com or reply emails from our support agents as we have already send you one to help address your specific concerns.

We value your feedback and want to restore the app's functionality for you. We appreciate you taking the time to share your experience, and we're confident we can get this resolved.

Thank you,
The Blockify team

Hi friend,

We’re truly sorry to hear about your experience and the difficulties you’ve faced. We understand how important traffic and SEO health are for your store, and we regret the frustration this situation has caused.

Our team is continuously working to improve Blockify so that merchants can manage traffic effectively without disruption. We also take feedback like yours seriously, as it helps us identify where we can enhance both features and safeguards.

Our team has already reached out to work with you directly, and we hope you’ll give us the opportunity to continue supporting you.

Thank you for sharing your feedback with us.