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Nice app! Good customer support, both Jena Nguyen and Phung were a great help when we had a small issue to fix.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
great app for referral program and thank jena's help for solving problem. really efficiency and helpful.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Started as a new store. Bloop is an amazing App!! Highly Recommend. Super useful and Friendly staff.
Thank you for giving us 5 stars.
Love to know how we can better your experience with referral program setup. And we're open to every suggestion for our app development.
BLoop Loyalty & Referrals Team.
Had a small issue with post purchase events which turned out to be our own fault. Support were very helpful none the less.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.
Wish your business all good!
Was initially considering a different app, but the exceptional customer service from Bloop won me over. Steph went above and beyond in helping me on the chat feature and responds quickly. Their developer Và Tung was able to implement technical fixes very promptly. The customer service team is among the best I've found on Shopify apps.
Thank you.
We hope that you will keep supporting our app in the long term.
Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.
Cheers!
For the moment I am generally satisfied with the implementation of the program. However, I find that certain things are missing essential for the good development of the program, indeed we know nothing at all about our referrers on the platform, so we cannot manage or block them in the event of fraud for example. We also cannot force referrers to have placed at least one order before being able to sponsor and I would also have liked to be able to oblige referrers to have an account before being able to register on the referral program.
Thanks for your valuable words.
1. About the management dashboard:
We have launched the management dashboard with referral performance as wished. Hope you can update your review so it would cause no misunderstanding.
2. About the referral program for customers only:
I understand your demand to offer it to protect your bottom line. Yet, the BLoop app is focusing on the strength of word-of-mouth marketing, so anyone interested in your brand may have the chance to share your program with their friends.
In case you don't want to publicize your referral program for everyone, I suggest you can hide that program from the storefront, and send the referral page link to your existing customers only.
Also, you can add a CTA to your referral program to the order confirmation email to raise the chance of reaching customers.
We put your experience at our highest priority, so we will do our best to make it worth a 5-star rating.
If you have questions or requirements, feel free to contact us. BLoop Team is available 24 hours a day, 7 days a week to assist you.
Take care,
BLoop Support Team.
I'm very happy with the application. The development team helped me 100% through my problems. I'm so happy to have found this application
Thank you for giving us 5 stars. Your words are valuable to us.
Love to know how we can better your experience with referral program setup. And we're open to every suggestion for our app development.
BLoop Loyalty & Referrals Team.
Excellent referral tool, easy to implement and with tremendous potential, it has helped us a lot since we implemented it in our store
Thank you for giving us 5 stars. Your words are valuable to us.
Love to know how we can better your experience with referral program setup. And we're open to every suggestion for our app development.
BLoop Loyalty & Referrals Team.
This is my first time trying out a referral app. So far it's been easy to set up and looks great! Can't wait to see how it grows!
I've been looking for a simple referral program app that can offer rewards for both customers. I have tested several apps (also more epensive ones) but the BLOOP app is perfect for what I need it for and is very easy to customize. Also, I was well attended by a very nice support team Jena Nguyen and their devs Nguyen Van Ninh, Nguyen Khac Hiep and Pham Khanh Thien, who quickly implemented the translations I could not customize by myself. They keep me updated at every step of the process and asked for my feedback on each update they completed for me. They worked on the issue until I was completely happy with the solution, especially when it came to styling etc. Overall, I'm really happy with this app and especially the quick customer service. I know that if I run into any future issues, Jena and the dev team will be able to help me.
In conclusion, the app itself is easy to understand and comes with customizable options even in the free plan. I like it a lot!
Thank you so much for your 5 star rating!
We are very glad to hear that the BLOOP app is perfect for your needs and that you are satisfied with the level of customer service we provided. We are delighted that you appreciate the customizable options that our free plan offers as well.
We really appreciate your kind words and are grateful for your support.