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Worked with Kelsey today to help set up a subscription for my winery. Great service very easy to understand the set up and answers from her. Keep up the good work! Got a little bit of stuff to get through but I've got all the tools I need. Bill Gunn Owner William Gunn Wines, LLC
Thank you for your review. So glad that Kelsey was there to help you get subscriptions set up. Thank you for choosing Bold!
So far this app has been great for our store. I needed some help up front to get it installed on our third-party theme, but once installed it's been working just like it said it would. It can take some work to style like you need it, but overall it does the trick!
Thank you for your review. We are really happy to hear that our app is working for you and that we were able to help with the install. It is looking great!
As a small business we've really been pleased with Bold. It's especially helpful to have direct assistance to developers/technicians when something goes wrong (or just needs adjusting). Shout out to Jericho (a real live human) who responded in record time and with great solutions.
Thanks for the review! Happy to hear Jericho was able to help you find a solution. Reach out any time, we're always happy to help.
I've been using Bold Subscriptions for the past two months and I have experience using both V1 and V2. The platform is great but I'm not quite sure how I feel about V2 just yet. It is currently stripped of a lot of the customization features that are offered in V1 so I've been reaching out to Support a lot for CSS/styling purposes. That being said, I've never met a more responsive support team to ...
Thank you so much for your review. We are really appreciative to hear your perspective as someone who has used both V1 and V2. We are always looking for ways we can improve ...
Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.
So glad Krupa could help! We strive for excellent service, and appreciate the 4 stars.
so good super Daniel is perfect
Thank you for taking the time submit your review. We are so glad that Daniel was able to provide you the help you needed!
This app is incredibly frustrating with all it's glitches. We have multiple tickets open for close to a month now and the slow response time in rectifying these issues is very unprofessional. It's very disheartening having OUR customers upset at us for YOUR issues, glitches, lack of features and big oversights. PLEASE listen to your customers (me) and fix your app!
Thank you for the honest feedback. We apologize for any additional stress for you and your customers. Our team has reached out to speak over the phone regarding the status of ...
Bold Subscription service has always been top notch for us. We have ZERO know-how when it comes to this stuff, and each time we have a mini-crisis, they're always there to help. Today, my customers couldn't view their My Subscriptions page. I popped onto live chat and both Nir and Guarav looked into the issue, asked relevant questions and got us up and running again in no more than 15 minutes. ...
Thank you for your kind review. It makes us happy that Nir was able to help you with your mini-crisis. We are always here to help no matter how big or small the crisis is. ...
We worked with Krupa from their Support Team and he was efficient and resolved our concern quickly. Highly recommend!
Thanks for the great review! We are glad to hear that Krupa was able to resolve your concerns in a quick turnaround. Thanks for choosing Bold!
Customer service via chat was very helpful. Irfan understood the problem I had and fixed it immediately. Also sent an aritcle on how it was fixed in case I have the problem again in the future.
I'm glad that Irfan was able to help! Thanks for choosing Bold!