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The V2 app does seem to have some issues, and as far as I can tell, fewer features than V1. But it does do what it says, and provides a solid tool for subscription sales. I'm hoping that V2 continues to get better and more feature-rich, especially around analytics. More importantly to me as an ecommerce manager, the support is great. They are always kind, helpful, and quick to help out with any problems I have encountered, which is important when you are running a business and need issues resolved quickly. Specifically, I'll name check Kelsey in customer support for helping me with a particularly problematic issue. Very kind, very helpful, even to someone with a complex problem on a Saturday afternoon. I'm not sure yet how I would rate the app on just it's performance, but because of these support interactions, it gets a 5. EDIT/UPDATE: I am coming back to this some time later, just to say that support continues to be amazing. Kelsey, again, helped me understand how we can further customize our Bold implementation. If she hasn't had a raise lately, give her one.
Appreciate the review. We're constantly working on building out features for the app. Feedback helps steer our course, as well as gets our team excited for new releases. Kudos have been passed along to Kelsey. Thanks for choosing Bold.
So far I am very impressed with the plugin and the support that is offered is great at helping along the way with any functionality bugs.
Both Nirav and Guri have been very helpful and quick to react to my support tickets and getting the issues dealt with quickly.
Thanks for the review. Kudos have been passed to Nirav, and Guri.
Staff was super helpful when I had an issue. Thanks Krupa!
We are so glad you had such helpful assistance from Krupa. We are always here for you! Thanks for your kind review and thanks for choosing Bold!
Aryan from BOLD was absolutely incredible. He went above and beyond for our team over here and we couldn't be happier. Thank you for the stellar customer support!
Thank you for your review. So pleased that Aryan able to help you. Thank you for choosing Bold, we look forward to working with you more.
Customer support is great! They have helped me with any problems I have faced. Thanks Chintak for making this a easy process.
Thank you for your review. We are so glad that we were able to help you !
Looks like an awesome app, the support is amazing Gagandeep was really helpful and supportive and solved my issues really effectively. Gagandeep deserves a pay rise to be honest, what a nice dude. Bold great job on your customer service. I don't know how good the app is yet, as still waiting for the connection team to manually set up the App as the automatic process did not work on the Split theme. Gagandeep helped a lot though getting me in touch with that team... it does take 5-7 days for manual connect but hopefully this get's completed quicker and I can leave a review about the actual app and functionality. Gagandeep was great though 5* would recommend,
Thank you for your review. We are very happy that Gagandeep was helpful and that he was able to help you with your issues. We are always there when you need us! Thank you for choosing Bold.
Usman has been very helpful, twice. The app is now set up; I'll have more feedback about the app within one month.
Thank you for your review. We are really glad that Usman was there to help you and very excited that Bold subscriptions is ready to go on your store! We are always there to help if you need us.
Great customer service by Nir today! We had a bug in the app but he fixed it within minutes of opening up the live chat.
Thanks for the review. Happy to hear that Nir was able to find a solution for you quickly.
I have issues every once in a while, but the support is great and issues never go unresolved. If you are lucky enough to chat with Esha, you'll know you are in good hands!
Great customer support and quick responses. I highly recommend this service for anyone looking for seamless integration.
Thank you for your glowing review. This is what we love to hear! Our specialists are always happy to help. Thanks for choosing Bold!