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V2 has been great for us.
I needed a few things yesterday, and the service was fantastic. Fast, responsive. Able to do customizations.
Krupa is great!
Customer service is super helpful! I was struggling to help a customer and Krupa did everything they could to help me find the right solution! The tips I was given will be saved in the event I run into the same issues again.
So glad Krupa could help! We strive for excellent service, and appreciate the 4 stars.
Irfan a été très aidant et a résolu tous mes problèmes en quelques minutes! Mes clients aussi sont très heureux de leur expérience
Thank you for the review! I'm glad that Irfan was able to quickly and efficiently resolve your issues.
Krupa did a great job trouble shooting. Quick turn around too!
We're happy to hear Krupa was able to help you out! Thanks for the review.
We have used Bold Subscriptions for over three years to bill our monthly recurring Shopify accounts. Have experienced virtually no issues and have had great support when required. Love the new app dashboard. Would highly recommend to any business needing a reliable customer billing platform.
Easy to talk to, fast to help. Happy with the service and with the revenue this app brings to my business!
We are thrilled to hear you had a positive experience! Our team is always happy to help, and knowing the app is boosting your business makes our day. Thanks for the 5 star review!
Bold Subscriptions is easy to use, and the customer service team is able to quickly help us resolve issues. We worked with Krupa a few times from their CS team and they're great :)
DO NOT USE THIS APP.
If you are migrating from Bold v1 to this app because V1 is no longer supported - your experience will be terrible.
Really basic features are missing - the support team gives you attitude and treats you like you are stupid when you ask questions.
NO Build-a-box migration.
NO fixed-term contract options
NO Convertible options for migration.
It is NOT an embedded app, so if you want to change anything, they refer you to the theme code and ask you to change it yourself.
Really simple features are missing, along with all the main features above.
NEW users - STAY AWAY.
MiGRATING users - I wish you good luck.
There is a reason it is the lowest-rated subsciption app on Shopify. BOLD used to be a great company with great apps, but they have dropped the ball on this one.
I used to love Bold, I have been a customer since 2016. But both Apps and the Customer service has declined and is horrible! I had to uninstall all Bold apps to include this one.
We're truly sorry to hear about your disappointment, especially from a long-time customer like yourself. We genuinely value your loyalty and feedback. We're committed to providing excellent service and would love the opportunity to make this right. Unfortunately, since the app has been uninstalled, we're unable to assist directly at this time. Nonetheless, we're continuously striving to improve, and your feedback will certainly be taken into account as we work towards enhancing our products and services.