BOLD Subscriptions

Very good support and super easy to use. Would recommend it to anyone trying to move into the subscription space.

The app has been a great and easy-to-use tool to manage our subscriptions. It has saved us a lot of time and money by automating all the processase related to subscription management.

An easy and straight forward app. I'm loving the customer service! Super quick response time on their live chat support.

Update: the issue has still not been worked out, as per response from Bold.

Unfortunately, there is a serious glitch in Bold's currency conversion in the subscription app. Bold has still not been able to resolve this after over a month, and it's causing us ongoing issues for our customers and our accounting.

It's been frustrating as they are taking a long time to answer, I've been passed around and had to answer the same question by different people twice, and now the person who I had been speaking to has gone on holiday and I've been passed to someone else.

The glitch is that when customers have their subscriptions changed from the backend they then get charged the amount set by our store, only it's in their original purchase currency. So if the price in our store is 49.60 AUD, and the customer originally purchased their subscription in USD, when we swap a product for them, they start getting charged 49.60 USD instead of 32 USD (which is the correct conversion rate).

It's a massive issue, as we changed the products in ALL our customers' subscriptions (the customer was effectively getting the same product, we just had to create new SKUs in Shopify and update the subscriptions accordingly), so this is now happening to around 25% of subscription transactions, as these are in USD.

Also, when we change products in the backend, some customers are being charged for postage and others aren't - we have no idea why.

Great customer service support! Any issues they are happy to help us solve it with timely responses

The customer service is just AMAZING! Kelsey was great and helped answer all of my questions! They go above and beyond every time I need help!

Priyanka was very helpful! I love the live chat option so I can get my issues resolved fast and efficiently.

They help me with the manual set-up in 5 minutes everything works. Very happy with the services. I recommande!

I rated this great app 4 stars because a couple of features very important for my website (and included in the description pages of the new version) are still not available on the V2 version. This is unlucky for us, but I am confident the developers will update the app soon, as promised. On the other hand, I rate 5+++ stars the support I received: questions about features, design tweaks, help with spam, and many other issues. Everyone I spoke to or chatted with was extremely helpful and competent. Gaurav, Gangadeep, Priyanka, a shout-out -and thank you :)- to all of you!

Very simple to use and works great so far. Customer and technical support are fast and efficient - thanks Daniel!