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We've been using Bold for several years now. We were a bit anxious of switching from V1 to the new version, but I must say that 1: The tool works great, but even better 2: the support is great. (Shout out to Daniel, Krupa and Chandan)
Would definitely recommend.
Music to our ears! We're so glad the transition to V2 went smoothly and that Daniel, Krupa, and Chandan made the switch a breeze. Thanks for taking the time to leave this kind review!
I'm just getting started with the app, but I have to say that Irfan in customer service is AMAZING. I had a little trouble getting a few things to work and he took careof them all quickly and also sent me instructions so if I could do it myself if I needed to fix something in the future.
Irfan's a customer service wizard! Thrilled to hear he helped you tackle those initial hurdles. Now you're equipped to unlock the full potential of Bold and take your Subscriptions to the next level!
would like to see a pickup feature for customers to choose from or switch out between delivery and pickup.
Thank you for your review and suggestion! We'll be sure to keep this in mind for future development!
Do not - DO NOT - get this app for subscription management. I used them for years and things used to be great, including the customer service. It is now a dumpster fire (customer service refused to help us with a minor integration issue and as a result our subscriptions were down for over 2 months...it was an actual nightmare to get it resolved. The craziest thing was we had had this issue before and they had fixed it no problem; the support team has narrowed their scope tremendously).
I repeatedly tried to book a call with them during those 2 months so that we could solve this issue faster; they refused. Email responses would take a week to hear back from them. Only once I threatened to leave Bold was the ability to book a call suddenly made available. Just skip the headache and get Recharge.
We are terribly sorry to hear you had a negative experience with Bold Subscriptions. We truly take this to heart and hope to turn this around for you. I can see that our team has been in touch with you over the last couple of days to get your issues resolved. We appreciate your ongoing patience while we help resolve your issues.
Muy caros para el servicio que ofrece y la atención al cliente es muy mala. Muchos problemas en su instalación y durante su uso. No se actualizan para nada.
We are extremely sorry to hear about your experience with Bold Subscriptions and appreciate you submitting your feedback. We have forwarded your concerns over to our Product team to help improve Bold Subscriptions for the future.
Customer service via chat was very helpful. Irfan understood the problem I had and fixed it immediately. Also sent an aritcle on how it was fixed in case I have the problem again in the future.
I'm glad that Irfan was able to help! Thanks for choosing Bold!
We've been using BOLD for a while and have just migrated from v1 to v2 and we've left recharge from our other store. Irfan with Bold support specifically is one of the reasons we're brining everything under Bold. Irfan and the team have always been ready to help us with any problems that we have (most of which are user errors).
Thank you for the kind review. We're so glad you're loving Bold Subscriptions! Don't hesitate to reach back out if theres anything else we can do to support your subscriptions journey.
Great customer service! Had a technical issue on Bold and Chandan and the online chat team have been very helpful and helped us resolve the issue in no time. Thank you.
Thanks so much for your kind review! We are thrilled to hear that Chandan was able to help you so efficiently!
Krupa was very kind and quick to provide answers to my multiple questions.
Thanks for your review and lovely words for Krupa, we'll be sure to pass along your feedback!
Review Changed from (*****5) to a (****4)
Choosing a subscription platform is so MUCH EFFORT! Thankfully i reached out to Bold Support for options (I was on v1) and Chintak assured me that migration over to Bold v2 was the right move for us. I was so grateful, as we have been on Bold v1 paid version since 2019/20.
Thanks for keeping our subscriber base taken care of!
Bold on Shopify for the win!
**CHANGED REVIEW**
Since the 22nd of Feb I'm not such a happy customer :(
User Experience(lost a *): Lacking forecasting ability and adjusting customer subscription dates, reports are only available in excel. Inability to sort upcoming orders by date in app. ...not handy AT ALL. The only active sorting feature is ACTIVE, PAUSED, etc. so if you have 300 active subscriptions you have to scroll thru all 300 to see what day they are posting. OR export an excel spread sheet, sort that, then go back to the app and look up the accounts and make the changes. Yikes!
Customer side, it's okay for individual account holders changing products and dates etc.
Back to searching for a more User Friendly Platform.
Thanks so much for the great review and for continuing to use Bold Subscriptions! We are glad to hear that Chintak was able to help you during the migration and made things easier for you. Thanks for choosing Bold!