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We switched from Bold V1 to V2 1.5 years ago. Never the promised upgrades, never the transfer of V1 customers to V2. Now this app starts sending customers 3 products and charging for 1. Bold has lost our company a lot of money and has poor support. We have moved on. We moved on to another solution.
Thanks for your feedback. I am very sorry to hear that we fell short here for you. We take this to heart, and I can confirm our team has reached out to help. Bold Subscriptions is being constantly improved with many new features on the horizon. If at anytime you’d like to migrate customers into the app, our dedicated Migration team is always happy to help. Just let us know!
App has a few bugs, still need some improvement. But overall, it works great! Good customer service... Very helpful from my friend Simran!
Thank you for your review. We are happy to hear that Simran was there to help! We are constantly working on app improvements and your feedback is important to us. Thank you for choosing Bold!
Awful Customer Service. This app has gone downhill. We've requested installation help several times only to be ignored.
Appreciate the kind words. Happy to hear about your experience with our team, kudos have been passed along to Kelsey. Thanks for choosing Bold.
We are facing issues with customers being billed twice and it is an issue that Bold are aware of. The advice was to manually prevent this which simply isn't viable on scale and involves constantly providing refunds for customers who are not happy when it happens once never mind again and again. This is a major issue and it seems v2 is full of issues. No gifts cards too, not great. I'm not sure why v2 has been released when it seems to be full of bugs compared to v1. We have logged various cases with Bold and the answer is always the same, we are aware of the issues. My customers don't want to hear this, they want the issues fixed. Come on guys you could do much better on this.
Apologies for the experience you and your customers have had to date. I understand the frustration this must have caused. Our development team is constantly working to improve our apps. The feedback you've provided will go towards bettering Subscriptions V2 going forward.
Gaurav did amazing on customer support! He is a great trouble shooter who cares about customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you so much for your review! We are so thrilled that Gaurav did an amazing job! Thank you for choosing Bold.
Quick chat customer service! Thank you! Gagandeep was very helpful and took his time in answering all my questions.
Thank you for your review! We are happy that Gagandeep was able to help you and was able to answer all your questions. We are always there to help when you need us!
Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.
Thank you for taking the time to write in with your feedback. Reviews like yours help us determine which features are important to you. Thanks so much for choosing Bold!
Setting up this app and integrating it with my site was a bit confusing for me, but Simran from customer service helped me get it up and running in no time. Thanks Simran!!
We are so happy that Simran helped you! You were in great hands, thank you for your review! Thank you for choosing Bold.
Brysen was really helpful, answered all my questions immediately - really pleased with the subscriptions so far.
Thanks for writing in with your review. We agree, Brysen is indeed a support superstar--we will be sure to pass along your kind words! We are so glad to hear you are pleased with the app. Thanks for choosing Bold!
Good app. Customer service is superb. Gursharandeep went above and beyond helping us. Our only gripe was that it does slow the loading speed somewhat, but that's inevitable with almost any app.
Thank you for your review. We are happy that the support team was there to help and especially Gursharandeep! We are always working on app improvements and really appreciate the feedback.