Avaliações (421)

Avaliação geral
4,2
Pontuação por nível de classificação
  • 70% das classificações são de 5 estrelas
  • 12% das classificações são de 4 estrelas
  • 5% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 12% das classificações são de 1 estrelas
19 de fevereiro de 2021

Great customer service provided in a timely manner (by their rep Evan) to resolve a complicated issue that I had. I appreciate the user-friendly design that the app provides as well. Definitely recommend!

Good Robot Brewing
Canadá
Over 2 years usando a aplicação
Questão respondida por BOLD 22 de fevereiro de 2021

Thank you for your review. We are so thrilled that Evan was able to resolved the issue you were having. Thank you for the recommendation and thank you for choosing Bold!

12 de julho de 2021

The customer service with this product is fantastic. Gaurav is always quick to respond and has a solution on hand. If he does not know the answer he always tries to help. It makes it a pleasure to use the product.

Nokular
Reino Unido
Over 2 years usando a aplicação
Questão respondida por BOLD 12 de julho de 2021

That is fantastic that Gaurav was there to help you! We appreciate the review and thank you for choosing Bold.

31 de maio de 2023

I have been using the subscription for over a year and it has worked well. I have chatted with support and they are quick to answer questions and find solutions.

Essentially True
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por BOLD 2 de junho de 2023

Thank you for your kind review! We are just so glad to hear that Bold is working well for you. Our support team is always happy to help you whenever questions come up. Thanks for choosing Bold!

Editado a 5 de abril de 2021

I've updated my review based on a response from Laurel. She clarified the problem was resolved, however subscription renewals will process throughout the day on the first of the month. I appreciate the customer service and help in making sure I'm taken care of.

Julie Did It Studios
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por BOLD 5 de abril de 2021

Thank you for the feedback, we truly are sorry for the experience you had with the app. Our team is looking into resolving this for you, indefinitely! We want to be sure that you are taken care of.

Editado a 31 de maio de 2023

Very pleased with the customer support - issues we experienced around creating customer accounts following guest checkouts and address sync problems were dealt with professionally and quickly by Dan from the Bold Commerce team. Now we can use the app as intended (within the limitations set by Shopify for subscription apps..)

Lemonaid & ChariTea
Reino Unido
Over 2 years usando a aplicação
Questão respondida por BOLD 31 de maio de 2023

Thanks so much for writing in with your feedback. We are sorry to hear about the difficulty you’ve experienced with your customer’s account management. Our team has reached out to you to provide some guidance with the issues you are facing. We would love to help! Please keep an eye out for communication from our team.

31 de dezembro de 2020

Gagandeep & Ryan helped me through the Support process for install of the App - as I couldn't get the Auto Install or Manual Setup to work correctly. This was all fast & would say great customer service!

Bark Dash
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por BOLD 7 de janeiro de 2021

Thank you so much for your review. We are so happy that Gagandeep and Ryan were able to help with your installation, everything looks great! We are always happy to help anyway we can.

13 de setembro de 2023

Krupa provided speedy and thorough customer service when I had an issue caused by some website changes I made! Very pleased with this interaction.

Happy Birdwatcher
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por BOLD 19 de setembro de 2023

We are so glad to read of your wonderful support experience! Your review really makes our day. We will be sure to pass along your kind words to our specialist, Krupa. Thanks for choosing Bold!

8 de março de 2023

Excellent support. Brysen from the support team was quick, helpful and responsive. So far, a great app to work with.

Barnacle Foods
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por BOLD 9 de março de 2023

Thank you for the kind review! We are so happy that Brysen was there to help you. Thank you for choosing Bold!

Editado a 22 de setembro de 2021

Great service by Nir, who got my installation going so i could actually see how this would perform on a particular theme and then started right away to edit my installed theme... Can't wait to use this software with OneHappyCoffee.com

One Happy Coffee
Estados Unidos
Over 2 years usando a aplicação
23 de dezembro de 2020

Very good support and super easy to use. Would recommend it to anyone trying to move into the subscription space.

Find Your Farmer
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por BOLD 28 de dezembro de 2020

Thank you for your review and your recommendation! We are glad that we were able help you. Please do not hesitate to reach out, we are always happy to help !