Bold Subscriptions App

A merge was required for an updated subscription version, was never informed that old version needed to be uninstalled, therefore was double charged for nearly 3 yrs before I noticed the charges. Offered 6 month refund, which is better than nothing. Merge was stressful and confusing with very little communication. Just I needed to merge accounts or my subscription accounts would be deactivated. Yet, they still charged me for nearly 3yrs even though the app was irrelevant! Infuriating!

Dreadful customer support. A week with an issue and no response to multiple emails and no action via online support

This app took down my shop for 48 hours before I was able to diagnose that it was their update that took down my store. When I worked with them to fix it, they refused to offer me a refund for even a single month of their service unless I was willing to give them full access to my store to diagnose the problem.

I explained to them that their negligence operating at a base level made it impossible for me to trust them with full access to their store and I asked them to cancel and give me a refund. They held my store and subscriptions hostage for weeks before I was able to migrate away from them, uninstall the app, report them to Shopify, and file chargebacks (that I won because I had it in writing from them that they refused any refunds while holding my site hostage). They are friendly until a problem arises. Beware.

bold subscription app not opened

First, I’d like to express our deep disappointment in the quality of service and product we’ve received after being loyal members for seven years.

The customer support has been unhelpful and consistently does the bare minimum to assist. The app still lacks multilingual support, and the widget offers very limited customization options.

To make matters worse, we recently discovered that our subscription widget has not been properly loading on desktop for weeks. When clicked, it does nothing and doesn’t allow customers to select a frequency.

We were also double charged during the transition between our old subscription and the new Bold migration that took place in October. The migration process itself was unprofessional and resulted in several customers being charged twice or inconsistently.

Despite our attempts to work toward a solution, we received no meaningful support. Unfortunately, this left us with no choice but to move away from Bold.

Support none existant no one ever gets back to you.

Please GOD can someone help me?!?! Can anyone suggest an alternative app that I can retain these last remaining customers???? I'm DYING to find an alternative to this nightmare of an app. We used Bold v1 for years and everything was fine. Since they forced us to "upgrade" (ha hilarious to call it an upgrade), it has been a NIGHTMARE. I've spent hundreds of hours trying to get the "upgraded" app to work. The "seamless" migration was a fail that I had to fix every single existing subscription manually with custom discount codes & notes. Since then I have had every subscription group duplicate the frequency list over and over... to the point that you would need to scroll for 3 feet to find the end of the frequency list. Thousands of dollars lost, endless customer complaints. Went from 400+ subscribers to now only 68. Most of the orders placed for subscription don't actually create subscriptions. And no way for me to know that we just lost what should have been a recurring customer. Product pages look ridiculous with all the duplicate subscription frequency options. No customer could navigate these. Front end support staff always says they have to escalate to developers, but no way to talk to developers directly. Around 2 weeks after contact I get an email saying everything is "fixed" and what that usually means is I have to start over trying to fix every item from A-Z manually. Can't remove the subscription widget no matter what I do. I've even deleted every subscription group and the damn widget still remains (sometimes duplicated five times over). After getting 3 months free three times over for "frustration"... I have been working on this for over a year... I gave up on even contacting them for credit. My DREAM is to dump them, contact my credit card company to dispute remaining charges (including their "oops.. we may have charged you too much for processing fees for months"... no shit, my processing fees tripled) by explaining their fraud, BUT I have these 68 subscriptions remaining. Can anyone suggest an alternative that I can retain these last remaining customers???? Shopify should have more control over this. This app should not even be an offer on their app market. AVOID LIKE THE PLAGUE. THIS APP IS A SCAM. Please, if you have an alternative that I can migrate over to please let me know. This experience has brought me to the point of considering ending the online side of my business just to end this nightmare.

TL;DR This app charges WAY more for WAY less functionality

We have been using the BOLD Subscription app for over 9 years and I have been incredibly disappointed in the transition from v1 to this version of the app.

The new version of the app is missing several key features that were included in v1:
*No customer activity notification: in v1 we would get an email if a customer changed or canceled their subscription order, keeping our customer service team in the loop.
*No confirmation to the customer if they change or cancel their order. There are email confirmations when a subscriber starts a new subscription or there is a payment issue, so I don't know why they didn't include options for editing or canceling a subscription.
*In v1 customers could define their own subscription interval. Creating multiple variations to match the intervals that our customers are looking would create a very cumbersome list for the customer to have to sort through.
*Flat Rate Shipping only for subscription order. We have subscription customers who use our local pick-up option, guess we won't be getting orders from them anymore!
*Doesn't work with other BOLD apps. One of the main selling points for us almost a decade ago was that we could use the BOLD Subscriptions app with Custom Pricing and Upsells, but according to the BOLD Help Center the apps are no longer compatible.

To add insult to injury our cost for BOLD Subscriptions is projected to 100x (yes, that is a one-hundred times increase!) over the cost we were paying for v1. I thought shrinkflation at the grocery store was bad, but this is ridiculous. We are currently looking at upgrading to Shopify Plus to manage our custom pricing and switching to the Shopify subscription app.

I will say the front-line service team that I have interacted with has always been perfectly pleasant and are probably the best employees in the entire company.

Do not use this app! I have never left a bad review for any app or product in my life, but I feel compelled to save anyone from having to deal with all that we have dealt with in this app. Not only does it continue to have problems, but they have the WORST customer service that I have ever experienced. They do not have any access to a live agents, ever. They have very limited business hours so if you have a major issue, which we have multiple times, you can not get any assistance if it is outside of their M-F central time office hours. Being an app in the eccommerce space, they should realize that these business are 24-7 and should at least attempt to have expanded hours since issues arise over the weekend too. They have shown us multiple times that they do not care that their platform glitches cause a disturbance in your business. That it could cost you customers. They simply don't seem to care. They show no concern about how long it takes them to even answer the support ticket in a timely manner, let alone actually fix the issue in a timely manner. I am always patient when it comes to tech because I realize that stuff happens and errors occur and all of that, but I am telling you. I have had more awful experiences with this app, its service, and its lack of customer service than I have ever experienced and I am so very frustrated. I have resisted changing to a new subscription app because I was worried about migrating to something new, but I should have a long time ago because this app continues to be a nightmare. Please keep looking and save yourself the trouble of dealing with this app. I am certainly moving on!

I wanted to provide feedback regarding the recent migration of my subscription. Unfortunately, the experience has been less than satisfactory. Since the migration, the shipping method and store pickup options haven’t been functioning properly, and this has caused significant inconvenience.

I’ve always appreciated your service in the past, but this transition has been frustrating, and I cannot rate it positively in its current state. If there is anything that can be done to resolve these issues, I’d be happy to discuss further.