BOLD Subscriptions

I rated this great app 4 stars because a couple of features very important for my website (and included in the description pages of the new version) are still not available on the V2 version. This is unlucky for us, but I am confident the developers will update the app soon, as promised. On the other hand, I rate 5+++ stars the support I received: questions about features, design tweaks, help with spam, and many other issues. Everyone I spoke to or chatted with was extremely helpful and competent. Gaurav, Gangadeep, Priyanka, a shout-out -and thank you :)- to all of you!

I am having a horrible experience with V2... After 6 months of using it, I still cannot believe how poor this product is. I have had issues with every single part of it : customers unable to change their shipping addresses, their variants, their payement information... Nothing really works consistently with it and my customer AND myself have completely lost trust that we can rely on it. Some simple tickets have been open for over 5 months.... ridiculous. Every time I contact the support team, they answer quickly and are all kind and full of Sorries and apologies but it only makes me feel like im stuck in an abusive relationship... no improvements, no adjustments and no real action to change the situation are being done! All this to say that I am migrating away right now... I would NOT advice to go with this V2 version, not now anyways... only troubles in the horizon. I am super disappointed. On a positive note, they happily reimbursed me twice for the service (I imagine that they are well aware that their product is really bad right now...)

5 stars for customer service - Jericho, has been very helpful answering questions during the Version 2 setup.

Customer Support is really efficient and friendly. Simran is patient and knowledgable when answering my questions. Would recommend this app to other subscription Shopify business!

My boy Nil was the best help. I appreciate his help so much. I dont know what i have done without him

This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.

This app makes it easy to bring a subscription based business model to the marketplace. I wasn't completely understanding how to set up my subscription groups. I requested some chat assistance from the support team and Nir was with me quickly and helped me get everything worked out. In fact, I now call him "Magic Touch Nir" because his help was so clear and effective in helping me get the product working correctly on my shop. Thanks to the entire BOLD team for making GREAT apps that really help Shopify store owners stay focused on growing their business - not figuring out how to code to make something happen on the store. And, special thanks to "Magic Touch Nir" for the help and quick response!

The app is easy to install and the customer support team is incredible! Many thanks to Gagandeep, Taylor and Vignesh I had a pleasure to talk with so far. All my questions were resolved within minutes! There is one big flow - Bold Version 2 does not allow to set up buffer days and a cut-off date for a subscription. At the moment I need to manage this manually, which is ok as I am just starting and do not have a lot of subscribers. However, I really hope this function will be introduced ASAP as it is crucial for subscription model.

great tech support, although some of the features and functions that I need weren't able to achieve. But still, they find alternative solutions.

Customer service live chat was great. got everything I needed. The only downside is I had to wait for each question to be answered. Possibly serving multiple people at once. Other than that Gagandeep was pleasant and knowlegeble!