评论 (450)

整体评分
4.3
每个评分等级的数量
  • 71% 的评分是 5 星
  • 11% 的评分是 4 星
  • 4% 的评分是 3 星
  • 2% 的评分是 2 星
  • 12% 的评分是 1 星
2021年2月11日

Quick chat customer service! Thank you! Gagandeep was very helpful and took his time in answering all my questions.

Glamping Outside the Box
美国
1年多 人在使用应用
BOLD已回复 2021年2月11日

Thank you for your review! We are happy that Gagandeep was able to help you and was able to answer all your questions. We are always there to help when you need us!

2021年4月20日

Setting up this app and integrating it with my site was a bit confusing for me, but Simran from customer service helped me get it up and running in no time. Thanks Simran!!

ChewyzCandy.com
美国
大约1个月 人在使用应用
BOLD已回复 2021年4月20日

We are so happy that Simran helped you! You were in great hands, thank you for your review! Thank you for choosing Bold.

2022年9月19日

Good customer service! Easy integration. Wish it was a bit more customizable but so far it's going well for us.

BRASSYBRA
美国
1年多 人在使用应用
BOLD已回复 2022年10月4日

Thank you for taking the time to write in with your feedback. Reviews like yours help us determine which features are important to you. Thanks so much for choosing Bold!

2023年3月15日

Brysen was really helpful, answered all my questions immediately - really pleased with the subscriptions so far.

Mouldd
英国
30天 人在使用应用
BOLD已回复 2023年3月15日

Thanks for writing in with your review. We agree, Brysen is indeed a support superstar--we will be sure to pass along your kind words! We are so glad to hear you are pleased with the app. Thanks for choosing Bold!

2024年1月26日

The app is not ready for regular use -- at least for my business. After working with them for over a month on the transition -- we learned through testing (not even directly from them) that prepaids were not yet working. My business almost exclusively uses the prepaid feature Now I am being charged for two apps -- with the new one not even feasible for my business.

On Point Quilter Subscriptions
美国
大约1年 人在使用应用
BOLD已回复 2024年2月12日

We are sorry to hear that Bold fell short of your needs at the time. We are happy to say that prepaid subscriptions have now been released and are indeed a feature of Bold Subscriptions. Our team is working hard, developing and improving the app everyday. There are many more features to come!

2021年9月27日

Good app. Customer service is superb. Gursharandeep went above and beyond helping us. Our only gripe was that it does slow the loading speed somewhat, but that's inevitable with almost any app.

Den's Hot Dogs
美国
30天 人在使用应用
BOLD已回复 2021年9月28日

Thank you for your review. We are happy that the support team was there to help and especially Gursharandeep! We are always working on app improvements and really appreciate the feedback.

编辑时间:2023年6月15日

Update: the issue has still not been worked out, as per response from Bold.

Unfortunately, there is a serious glitch in Bold's currency conversion in the subscription app. Bold has still not been able to resolve this after over a month, and it's causing us ongoing issues for our customers and our accounting.

It's been frustrating as they are taking a long time to answer, I've been passed around and had to answer the same question by different people twice, and now the person who I had been speaking to has gone on holiday and I've been passed to someone else.

The glitch is that when customers have their subscriptions changed from the backend they then get charged the amount set by our store, only it's in their original purchase currency. So if the price in our store is 49.60 AUD, and the customer originally purchased their subscription in USD, when we swap a product for them, they start getting charged 49.60 USD instead of 32 USD (which is the correct conversion rate).

It's a massive issue, as we changed the products in ALL our customers' subscriptions (the customer was effectively getting the same product, we just had to create new SKUs in Shopify and update the subscriptions accordingly), so this is now happening to around 25% of subscription transactions, as these are in USD.

Also, when we change products in the backend, some customers are being charged for postage and others aren't - we have no idea why.

Tielka
澳大利亚
大约2年 人在使用应用
BOLD已回复 2023年6月14日

Thanks so much for writing in with your feedback. We are so sorry to hear of the frustration you’ve experienced with the currency conversion as well as the wait from our team. We take this feedback very seriously as this is not the expected behaviour of Bold Subscriptions. I can confirm our team has been in contact and have uncovered a cause. Please keep your eye out for further communication. We would love to turn this around and get you back on track to success!

2021年2月2日

just installed, I must have made an error somewhere in the code - but i popped on live chat and simran had it fixed within 10 minutes. I look forward to working with the bold team going forward if this is the ustomer service thats to be expected.

Ivy and Twine Candles
英国
28天 人在使用应用
BOLD已回复 2021年2月2日

Thank you for your kind review. We are thrilled that Simran was able to fix the error you were experiencing. We look forward to working with you as well, remember we are always there when you need us. Thank you for choosing Bold!

2024年1月26日

Enjoying the app. Overall it's easy to use. A couple of features we'd like to see change. One example is that when you cancel and refund a customer's order you have to do it twice. Once through the Bold App and then again through the Shopify App. It should automatically cancel and archive the order when you cancel it on the Bold App...all in one seamless process.

Unbelievabuns
美国
大约1年 人在使用应用
BOLD已回复 2024年2月12日

Thanks so much for writing in with your kind review and feedback! Refunds should not have to be processed twice in Bold Subscriptions. Our team has reached out in an attempt to investigate and offer assistance. Please keep your eye out for our email! We are happy to help!

2023年6月1日

Customer service is responsive but the app itself has some issues. No bulk edit or pause button- so if we are skipping a week of delivereis I need to manually go in and change each individual subscribers account. Also they don't charge taxes on the initial sign up for taxed items (but they do on subsequent charges). If you edit a product in a subscription group it will not update current subscribers to the updated product- you will need to swap with another product then swap back. Works week to week but when you want to do anything else it is a real pain.

Argus Farm Stop
美国
大约2年 人在使用应用
BOLD已回复 2023年6月2日

Thanks so much for taking the time to write in with your feedback. Our developers are always working on ways to improve Bold Subscriptions and bulk changes are coming soon! Our team has reached out to provide some help with the tax issue you are seeing as this would not be the expected behaviour. Please keep an eye out for the email from our team. We would love to help get to you back on track!