评论 (450)

整体评分
4.3
每个评分等级的数量
  • 71% 的评分是 5 星
  • 11% 的评分是 4 星
  • 4% 的评分是 3 星
  • 2% 的评分是 2 星
  • 12% 的评分是 1 星
2024年10月3日

I've worked with Chaysen a few times and he helped me migrate to the new version of Bold, and I am very appreciative of him!

Oak Barn Beef
美国
7个月 人在使用应用
2024年10月23日

CHAYSEN was awesome to work with and did a great job!
Hawk Soap Co.

Hawk Soap Co.
美国
大约2个月 人在使用应用
2024年10月29日

Taylor did a fantastic job. Thank you BOLD

Branded Content NYC
美国
3个月 人在使用应用
BOLD已回复 2024年11月27日

Glad to hear you had a positive experience with our support team. Thanks for the review!

2024年9月19日

Chintak was awesome! Helped me figure out the issue very easily!

Equithrive
美国
8个月 人在使用应用
2025年2月26日

Not useful and difficult to cancel. Can't effectively manage subscriptions. So their entire business model is based around customers forgetting about their app and leaving auto pay on.

Creator Ad Market
美国
9分钟 人在使用应用
2024年10月19日

I forbindelse med en migration af subscribers fra Bold Subsciptions v1 til Bold Subscriptions with Shopify Payment har jeg fået fantastisk hjælp i denne uge af Cody i Customer Service. Cody holdt fokus på opgaven, holdt mig løbende godt informeret om processen og kom i mål med det.

Lagom Coffee
丹麦
9个月 人在使用应用
2024年9月23日

BOLD has worked well for my business for the last 5 years. It's been reliable and help was provided whenever I had a (rare) issue. I just migrated from V1 to V2 and support was helpful throughout the whole process. Everything is working well so far, and I appreciate Chintak walking me through all the steps.

NewLife Vitamin Shop
美国
19天 人在使用应用
2024年9月30日

Many functions not able to perform compared to the old bold v1. Hope could improve.

Mum Mum Gourmet
新加坡
28天 人在使用应用
2024年10月11日

Great app and excellent customer support! Thank you, Nicole!

Preferred Keto
美国
大约1个月 人在使用应用
2024年8月20日

If you are a small-medium merchant, DO NOT DO NOT switch to Bold!

My migration from V1 to V2 was horrendous.

On numerous occasions in the past year, entire batches of subscriptions were not processed overnight, for no apparent reason. First tier customer service is not helpful, it feels like they respond from a script. The tendency is always to blame Shopify and to divert inquiries to them. You can’t call a hotline, you can’t get transferred to a supervisor. You just get semi robotic replies in their online chat (that only works during day time business hours). If you are lucky enough to convince them to escalate your complaint to a higher level, you wait 24-48 hours for an email reply.

Most recently, BOLD significantly overcharged me for the 1% transaction fee. I brought this to their attention before it became announced that the issue affected other merchants. After two weeks of waiting for an update, I had to follow up again and was given their wonderful solution. In a nutshell: “We (Bold) made a mistake. You have been charged incorrectly. We are now going to charge you the correct amount. Shopify will refund you the incorrectly charged amount in a few days/weeks”. Unbelievable! No substantial apology, no compensation for the time and effort. I feel like it will now be up to me to chase after Shopify to get my money back for the mistake that BOLD made. For a fintech company, this is absolutely unacceptable.

Take my advice, read the reviews for other apps, and chose one of those. BOLD may go out of their way for the large enterprises, but small businesses get treated like crap. I am going to start working in migrating to an alternative platform asap.

Charlie
加拿大
接近3年 人在使用应用
BOLD已回复 2024年9月13日

Hey, never fun seeing reviews like this. I'm very familiar with what happened here and as frustrating as it was, the issue with billing was completely on Shopify and out of our control. We spent over a month working with them to get it rectified and happy to say that all issues have now been address. In a nutshell, there was no mechanism to handle the bulk refunds, but they've addressed this now :-)