BON Loyalty Program & Rewards

Hi Sweet Freedom,

We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.

Our Support team is overjoyed to receive your compliment for being 'great' and 'helpful'. However, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.

Thank you once again for choosing us, and for your willingness to help us grow. 🙏 We've personally reached out to you via email, and look forward to hearing from you.

Hello dear,

Thanks so much for your positive review! Our team is reading your sweet words on how easy set up our app is! It's so kind of you taking the time to share with other merchants the experience with BON service!

Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you and the Cook-with-Fika team? What else we can do to make it to a 5* experience in your heart?

Let us hear more about your feedback! Have a wonderful day! ^^

Cara
BON team

Thank you for being willing to accompany us on our journey to development. Your compliment on the app's user-friendly Support service truly encouraged us to try even harder to optimize.

Just one more thing: we set a high standard for the app's possibility. More and more features are being researched and developed to fulfill merchants' requirements. Please share with us your idea. Even though new point-earning rules can take time to be produced, educated and launched, we always listen to customers' opinions to find the best.

Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com

Cara
Customer Support Manager
https://bonloyalty.com/

Hi Kanso Sports NA,

We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.

Our Support team is overjoyed to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.

Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to talk to you again!

Hi MFormula,

We’re truly grateful for the opportunity to support you, and also for the kind words you shared about our support service, especially for my teammate, Hazel💖 Your feedback means a lot to us, as it helps us better understand how we can continue improving and provide the best possible experience for you.

We’d also love to learn more about what defines a 5-star experience from your perspective. Was there anything specific that felt not fully complete, or anything you feel we could still improve? Your insight would give us a much clearer direction to continue refining both our app and our support.

Thank you again for choosing BON and for being open to helping us grow 🙏 We’ve reached out to you personally via email, and we’d truly love to hear from you.

Hi Raw Life,

We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.

We're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.

Thank you once again for choosing us, and for your willingness to help us grow. 🙏 We've personally reached out to you via email, and look forward to hearing from you.

こんにちは WOODSTOCK公式オンラインストア様、

このたびは、貴重なフィードバックをお寄せいただき、誠にありがとうございます。

BONのサポートサービス、特に Hazel と Haley についてお褒めの言葉をいただき、大変うれしく思います。お二人も、Anna様のお役に立てたと知ればきっと喜ぶと思います。

また、アナリティクスや詳細設定に関するご意見も共有してくださり、本当にありがとうございます。現在のアナリティクス機能や設定オプションは、幅広いリサーチに基づき、システムの安定性を保ちながら多くのマーチャントのニーズをカバーできるよう設計されています。一般的には、Analyticsタブで顧客行動や主要な指標をご確認いただけます。また、Customer Dataセクションでは、BONをインストールしてからの各顧客の合計購入金額や注文数などもご確認いただけます。

とはいえ、いただいたご提案は、しっかりと記録させていただきます、今後の検討事項としてチームへ共有させていただきます。こうしたフィードバックは、すべてのマーチャントにとってより良いBONを作り続けるうえでとても大切です。

もしご不明点がございましたり、BONの機能についてさらに詳しくご案内が必要な場合は、いつでもお気軽にライブチャットからご連絡いただくか、help@bonloyalty.comまでメールにてご連絡ください。いつでもサポートさせていただきます！

Hi Sweet Pea's,

This is Maxxie from BON. :)

First off, thank you so much for sharing your valuable feedback with us. We truly appreciate your input regarding the need for importing/syncing customer data with phone numbers, and the ability to apply POS rewards to specific collections.

1. We've just optimized our POS Amount and Percentage discount rewards, so now you can choose to apply them to specific collections.

2. As for phone numbers, we completely understand that you primarily collect customer info via POS, and phone numbers are becoming an increasingly important identifier. While this isn’t natively supported yet in BON, rest assured that we’ve forwarded your suggestion to our Product team for further research and consideration. Since this would involve deeper integration and data handling, it’ll take some time to fully evaluate, but we genuinely see the value in this and will keep it on our radar.

Once again, thank you so much for helping us build a better product - your valuable feedback really does make a difference. ❤️

Hi there,

My entire team and I, along with Maxxie, will do our best to fulfill your requests and build the app that's most suitable for your store 💖

Your trial period ends on the 7th of this month. I've sent you a few emails to offer further support on POS feature. I'd really appreciate hearing back from you before the trial ends.

Have a fabulous day!

Good day, I'm Cara, heading up customer care at BON Loyalty app! The feature you are looking for, is it the feature to exclude certain products from earning points (Like ones currently on sale)?

We're going to discuss with our Dev team to hash out and expand on your idea. Hope we can deliver that 5-star experience. Truly appreciate your feedback 🙏 BON always strives to grow based on customers' feedback and yours is always our greatest motivation 💖