BON Loyalty Rewards Program

Bon Loyalty offers a competitive price for the number of features included, and their built-in translation functionality is a real advantage compared with many other apps in this category. Their chat support is also responsive and usually willing to help, which is appreciated.

However, I am giving 3 stars for two main reasons.

First, the app is not very intuitive to navigate. Many configuration settings are difficult to find, and the structure of the app can feel confusing. Support explained that this is partly because the app has many features, but in my view, if merchants cannot easily find or properly use those features, then the value of having so many features is reduced. Thankfully, their chat support can often help guide users through the app, but the app itself should be easier to understand and configure without needing support so often.

Second, the support team does not always seem to have deep technical knowledge of the app or Shopify behavior, and this can lead to misleading answers. For example, we asked about the “Refer a Friend” landing page flow. After a user clicks the referral link and signs in, the app was sending them to Shopify’s default login page and leaving them there, instead of bringing them back to the referral page. This breaks the user journey and makes an important referral feature much less effective, because the customer can easily get lost and fail to complete the process.

The initial answer from support was that this was due to Shopify’s technical limitations and that they could not control the authentication process. However, this was inaccurate. Shopify supports a simple return URL parameter that can bring the user back to the original page after login. We implemented this ourselves in around 30 minutes. After that, support acknowledged that their answer had been incomplete and said they would share it with their development team. Hopefully this will be corrected properly in the app.

Overall, Bon Loyalty has strong potential, especially because of its pricing, feature set, and translation support. But the app needs a more intuitive interface, and the support team needs stronger technical knowledge, especially when merchants are relying on them for important customer-facing flows.

I’ve been using this app for nearly a year now, and I cannot thank Haley and Hazel enough for their incredible support. No matter what challenges I face, they are always there to offer selfless assistance and effective solutions. What sets them apart is how much they value user feedback; I’ve seen the app evolve and improve firsthand based on our interactions. It’s rare to find a team so dedicated to both their product and their users. Highly recommended!

We are impressed by Bon Loyalty’s super easy navigation and integration. This is now our second rollout using Bon Loyalty for our rewards program, and it continues to deliver.

Beyond the fantastic app, their customer support team is truly outstanding. A huge shout-out to the team for their consistent help and commitment, especially to Hazel, who worked closely with us from inception through to the program launch. Hazel and her team relentlessly found solutions to all our inquiries, and went above and beyond to fulfill our needs for customized reporting. We wholeheartedly recommend Bon Loyalty for anyone looking to elevate their customer rewards.

Truly great support, they have helped me from start to finish, importing points and customers from my old system, integrating with the store, and when i had some issues from shopify they helped me track down the issue and fix it. I use POS and web for this program and they have made it work wonderfully for my staff and my customers.

We just migrated our store from WooCommerce to Shopify and BON Loyalty has been one of the smoothest parts of the entire transition. The app itself is incredibly well thought out — earning rules, rewards, point redemption all just work out of the box, and the customization options are exactly what we needed without being overwhelming.

But honestly the biggest standout has been the support. The entire team but specifically, Ame, has been amazing — quick to respond, patient with our questions, and clearly genuinely cares about making sure things work right for our business. The kind of support that makes you actually want to keep using the app long-term.

For any Shopify merchant looking at loyalty programs — BON is the real deal, and you'll be in great hands with the team behind it. Highly recommend!

Haley and the entire BON Loyalty team are great! Good app, very fast and precise customer support. They fixed a couple of small problems and supported in export/import without any issues. I really enjoyed the team and am enjoying the app. thanks!

The support team, especially Hazel, was a huge help. At first, I thought the customer’s request regarding the account changes wasn’t possible. However, Hazel provided a step-by-step guide and stayed with me throughout the entire process.

She carefully confirmed each step I was doing to make sure everything was correct. Because of her guidance, I was able to successfully complete what needed to be done.

If you ever find yourself having difficulty with anything, don’t hesitate to reach out to Hazel or the Bon Loyalty Customer Service team. They respond very quickly and truly support you from start to finish.

I really appreciate all the help!

We had this app recommended to me as it works in well with Judge.me and Klaviyo. So far, it is pretty simple to work with and the Support team has been amazing, they have been available to us almost instantly each time we have used their Live Chat feature. Thank you to Hazel for her amazing help.
Our only feature request is that custom CSS should be built into every pricing structure, not just the Growth plan as it should be easy for stores to have the fonts and styling to match their store as much as you can - whether you are a small business or a larger business. But their support is helping me now to work through getting this enabled for us, which we are super grateful for.

I’ve been using BON since around November 2025, and the experience has been very positive so far.

The BON team was extremely helpful during our data migration from our previous loyalty app, making the transition smooth and well supported. Whenever we encountered issues, their support team responded quickly and helped resolve them efficiently.

We are currently using the VIP tiers program, and I’m very satisfied with the UI/UX design. It’s clean, intuitive, and easy to customize.

I also appreciate that BON is based in Southeast Asia (Vietnam), which makes communication easier for us.

Special thanks to Hazel from the BON team for her excellent support. She has been very responsive and helpful whenever we needed assistance, whether through chat or Zoom calls.

Overall, a great experience with BON. Looking forward to seeing even more integrations with other Shopify apps in the future.

Great experience, Hazel was super helpful and I really appreciated the support!