BON: Loyalty Rewards Referrals
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We've only just started using (not even fully configured yet) but our first experience with Bon customer support was in their assistance in importing our customer list, and their assistance was AWESOME and fast! Can't wait to get using the app!
Hello The Clean Pantry team,
Thanks so much for your review! Our whole team is reading your nice words on how the team has assisted you to import data and set up the new Loyalty prohram! It's so kind of you taking the time to share with other merchants the experience with BON service!
Just one more thing: A 4-star review seems not really like an entirely satisfactory experience. Here at BON, we truly hope to assist you with all our effort and bring back the best service possible. How can we continue to support you? What else we can do to make it to a 5* experience in your heart?
Let us hear more about your feedback! Have a wonderful day! ^^
Cara
BON team
Has everything I need and more, very helpful and quick. I recommend you download this app, it has saved me hundreds of bucks, probably won't be free forever so jump on it now!!!
Dear Positive Intent Beauty
Thank you for sharing with us this wonderful feedback. Our whole support team is grateful for the positive review you left us. You're right that we'll not be free forever, we'll be a paid app real soon, and will bring on several advanced features. Stay tuned!
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON Team
Beyond impressed for a free app. Other apps charge starting at $50/month! Easy to navigate and customize. Customer service is extremely prompt in responding and resolving any issues. Daisy helped me and she was absolutely wonderful.
Hi Sinead Cleary Jewelry team,
Thank you so much for your awesome review! We are so glad that our team, especially Daisy has been able to support you promptly and make you satisfied. We aim to make our app simple and flexible to meet your needs every day and we'll work harder to bring you the better product you deserve.
We are just one message away via live chat or email address help@bonloyalty.com. Have a nice day ahead!
Best regards,
Mia
BON Team.
Can't believe such an amazing App that is free of charge to use! Superb customer service from the team, Cara has done a marvelous job for helping me out and provided extra service that beyond my needs and satisfaction.
Hi Steven,
It is great pleasure for us that you've been satisfied with our product and Cara's assistance. We appreciate your trust you put in us and words aren't enough to describe how grateful we are. Thank you for believing in us.
Hit us up if you need anything!
Yours faithfully,
Liam
BON Team
Daisy is an amazing help!! I am so happy I found this app. It is super easy to install and customize. I think this will be very beneficial to my customer's shopping experience!!
Greetings Sugar Palooza
Daisy is jumping of happiness to see such a dedicating review from a customer like you. We're so lucky to have such a lovely customer like you and to be a small part of your business 🤗. We can't wait to see how your customers react to the loyalty program.
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com
Cheers,
Mia
BON Team
I am brand new to this app but have been searching around for a good loyalty program for a while. This app has everything I had wanted and is easy to learn. It has a clean and modern UI and is user friendly to setup and start up. Customer support, I had gotten Anna, is quick to respond and is very nice to talk to.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
DO NOT under any circumstances, install this app. yes, the people are nice. yes, it should have a lot of features. but when they start having server issues... you will regret it. ALL settings were removed... placement, colors, etc... that overlapped with critical gui features in our cart so people couldnt add things or checkout. when i went to get support - they couldnt even disable it. this cost me real world dollars. i hope they get it fixed, but the risk is not worth it. then... the canned responses from support start to grow infuriating. "my customers cant check out - i cant disable your app - i need a resolution right now as this is costing me money" "you are important to us. rest assured we will work hard"
- useless.
Dear Upgrade Keyboards team,
We genuinely apologize for the experience you have with our app :( Our team has looked into the issues you reported and fixed the problems immediately after your feedback.
- The problem with customization and widget appearance is completely fixed now.
- The matter related to the checkout process needed to be investigated further. My colleague sent you a follow-up email with a detailed explanation for each matter. Please let us know if the email finds you well.
Again, I'm so sorry that our app and service have not met your expectation... Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else.
Sunny
Customer Sucess manager
BON Team
BON Loyalty Rewards & Referral is an amazing app. It has a lot of great features related to both reward and referral program along with some fun branding customizations I have never seen on any other app before. Anna is amazing, very customer service focused, quick to provide assistance and just a pleasure to speak with. I love the fact that Anna was able to take feedback/suggestions back to the development team also. Very excited to see this app evolve and loving the fact the team is so willing to take customer feedback and use it to improve the app.
Hello Key's Crafty Corner, LLC,
Thank you for the wonderful review and for taking the time to share your feedback with the BON app. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Our whole team and Anna would like to express our gratitude for your feedback! If you ever have any questions, feel free to reach out to our support team using the live chat tool. They'll be happy to guide you through any questions you may have without having to leave the page.
Best regards,
Liam
BON team
Great customer support, very fast reactions. Ariel assisted me though the install process, got a reply within a minute every time. Would recommend!
Thanks a million!
You made our day with your trust in our app and fantastic review! <3 Our team is happy to know you are satisfied with your BON experience!
If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. We always appreciate you!
Best regards,
Mia
BON Team
The app offers loyalty program and much more. The customer support are quick to reply. Emile and Daisy help me so much during my set up process. Strongly recommended.
Hi Ginseng Co. by Bing Han,
Your detailed and valuable feedback truly gave us motivation, and working on improving BON became even more joyful than before. Our teams work hard to exceed your expectations and we are glad you were able to notice it and deliver it to all of the merchants. We, especially Emile and Daisy, truly appreciate your review, and we will be definitely proud to make your growth better every time you reach out to us!
We are always happy to answer if you have any questions, just leave us a message or email us at help@bonloyalty.com.
Have fun exploring our app,
Mia
BON Team