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Great support from Maxxie who helped with fixing our loyalty page. Their customer support is highly responsive, effective and polite. She provided written out instructions to clarify the steps she took to fix the issue at our request. We are pleased with her help!
Hello HUBBIQ,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
The app works excellently, Hazel from support team deserves special recognition. They were doing quick reponse & action.
Thanks to their outstanding support, I got everything set up perfectly.
Hello ottostore.com,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
I have found this app brilliant to work with and the customer support is outstanding. I've had a few questions along the way and have always had such quick and supportive responses with everybody I've dealt with (thank you to Jean, Mia, Maxxie and Sophie!). For somebody who struggles a bit with technology you have saved me a lot of headaches!
Hello Beaks and Bobbins,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Just started using and they were super helpful! (It's a Sunday and still getting superb support... yes, sadly I work weekends - welcome to being a PhD student with a side job in web development... thank you for all your help but I hope you get some rest at some point Cara), so far BON seems to be great! I hope it lives up to what my expectations have been set at so far - will come back with an update (if I don't forget) soon!!! - Would recommend. 9/10
Hello skinbunnydevelopment,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Bon Loyalty has been the exact type of program we wanted. The support team is excellent and we have been able to customise it to fit our brand.
Hello Choice Boutique,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Mia from BON: Loyalty Rewards helped me so much when I was setting up my account. She was very informative and gave me tips along the way. She responded fast and had the best customer service! Great company!
Hello EMIACTIVE,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
5-Star Review for BON Loyalty and Referral App
“This app is an absolute game-changer for loyalty and referrals! The interface is so intuitive and easy to use, making it stand out from other apps we’ve tried. The UI design is sleek and user-friendly, which makes managing our loyalty program a breeze. On top of that, Cara was amazing to work with—she quickly resolved a tech-related issue we had and was such a pleasure to communicate with. Highly recommend BON for anyone looking to elevate their loyalty strategy!
Hello Phone Case For,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Our store is migrating from Magento to Shopify Plus. In our previous loyalty program, points did not rely on discount codes, and the rules were simple. For example, users earned 1 point for every dollar spent, and 10 points could be redeemed for 1 dollar. A maximum of 20% of the total order amount could be paid with points. However, upon moving to Shopify, I found that all loyalty programs are poorly implemented. All point redemptions must rely on discount codes. Although Shopify allows a maximum of 5 discount codes to be used, it does not allow for a cap of 20% on the amount. For our existing users, using discount codes has become complex and unfamiliar, making the payment process very cumbersome. If we set the rule that discount codes obtained through points cannot be combined with other discount codes, it defeats the purpose of the loyalty program. If there were an app that could resolve this issue, our team would be willing to pay more for a subscription.
Additionally, every discount voucher redeemed with points generates a separate discount code in the backend, which does not get automatically deleted after use. Over time, this results in many expired or used discount codes cluttering my backend discounts list, making management very cumbersome. This is the most difficult and confusing feature. It would be much better to create an automatic discount code that users could access each time they redeem a discount code, eliminating the need to generate a new fixed discount code (which is a problem with our current app).
Since we are migrating from Magento to Shopify, we need to transfer old users' points to Bon. However, the app states that bulk importing of user and points data is allowed, but we must submit our data files to the Bon technical team for them to complete the bulk import. This is such an unfree and uncontrollable solution. I have to first contact customer service to make the request, then wait for them to submit a ticket to their technical team. By the time all the data is processed, it will already be two days later, and during that time, I don't know how many staff members have handled my customers' data. This is clearly not rigorous, not secure, and lagging. Old users could only use their points after the third day when Bon finished processing.
Hi Curtarra,
We recently noticed your review and sincerely apologize for any inconvenience you may have experienced. We've sent you an email with additional details and would greatly appreciate it if you could check it at your earliest convenience. Your feedback is invaluable to us, and we’re always committed to providing you with the best experience.
Here are a few clarifications regarding the points you raised:
1. Discount Mechanism
From the beginning, we confirmed that the discount mechanism is managed by Shopify. To ensure accuracy, we also escalated your request for a 20% discount cap based on the total order value to Shopify API Support. After thorough discussions, Shopify also confirmed that BON, as a third-party app, operates within Shopify’s API limitations. Unfortunately, they do not offer control over discount stacking thresholds.
However, Shopify confirmed that merchants using Shopify Plus can leverage Shopify Scripts to customize discount logic, such as setting maximum thresholds. We’ve shared their confirmation with you via email for your reference, and we encourage you to consider this option.
2. Discount Codes Management
If managing expired or used discount codes has been a challenge, we’re happy to explore possible customizations to address this situation.
A quick note: These codes are intentionally visible to allow customers to track redeemed rewards, even if unused immediately. This design helps reduce potential confusion or complaints from customers and is intended to benefit merchants.
3. Points Import Process
Based on our records, the points import process was completed diligently and within less than 24 hours. However, we’re sorry to hear that it felt inconvenient or lengthy to you.
To clarify, this feature isn’t publicly available to prevent errors caused by incorrect formatting (as experienced in the past). By entrusting this process to our experienced Dev team, we ensure accuracy and safeguard sensitive data like points, giving you peace of mind.
Once again, we sincerely value your feedback and hope this clarifies the concerns you’ve raised. We’re looking forward to hearing from you and working towards your satisfaction. 🙏
Jean in support is awesome! Answered some questions we had before launch right away and they helped with a customization that was perfect for our promotion sales goals.
Hello Iron Joc Apparel,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
The setup so far is very simple and intuitive, I would have liked some additional features that I requested (for example the ability to get different points depending on the review with photos/videos, or a more complete analytics tab). Kudos to Hazel and the rest of the team for the punctuality in the responses!
Hello Greek Flavours,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!