BON: Loyalty Rewards Referrals
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So far set up has been super easy and Anna in support was incredibly quick and responsive. I am starting with the Free plan to trial run as we are just starting out, a lot of the features I want are behind the pay wall of the first tier (like birthday points) but I am thinking there is enough in the free that it will be a great way to start loyalty on my shop!
Hello Lost Tag,
We're honored by your 5-star rating! Thank you for your continued trust and support. 😊🥰
In case you need help, we are always more than happy to assist you via chat or email at help@bonloyalty.com.
All the best,
Mia
BON Team
Very good and fast app. It didnt slow my website a bit. Fantastic costumer service.
5/5
Hello GeliranjeNohtov.com
Thank you for the incredible 5-star review! Your feedback means the world to us and fuels our commitment to delivering top-notch service. We're thrilled you had a great experience and can't wait to welcome you back!
A visually pleasing, easy to use Loyalty app that doesn't cost the earth!
But the best part about it is the support. When I enabled the app on our website the widget was showing up, but when clicked it brought up a blank white box.
I reached out to support, expecting a response within the next day or so. Anna replied almost immediately and helped me sort the issue (which was just that I was viewing a preview of our website! Going incognito revealed there was never any real issue.)
Responsive ongoing support is a big priority for me as a new business owner and Anna's care has made a big impact on my to-do list!
Hi Parallel Universe Limited,
Your feedback truly warms our hearts and serves as a reminder of why we're so passionate about what we do 💘
We're here to serve you, and your happiness is our utmost priority. If you ever have further feedback or suggestions, please don't hesitate to share. We're dedicated to making your experience even better. 🙏
Once again, thank you for taking the time to share your thoughts!
The support on this app is unmatched. Cara was super helpful in answering my questions with quick response time and detailed explanations which answered all I needed to know in one go instead of having to follow up with multiple questions.
Love the user interface of this app as well. It looks clean and its easily navigable which makes it easier to use. Everything is very straightforward!
Highly recommend this app.
Great customer service!!!!! I had an issue and they worked hard to connect with me and resolve the problem.
Dear Kiesha,
BON firmly believes in user-friendly policy. Our refund policy is transparent and aimed at safeguarding user rights. We're always here to assist you if you could provide further details about your case.
From what we can see, you forgot to downgrade the app after the trial ended in May 2023. It wasn't until Jan 07, 2024, that you reached out with a short message. With these limited details, we genuinely hope to connect with you directly to hear more from you.
Hope to hear from you soon.
Sincerely,
Cara
BON Team
I ran into a little snag this morning SUNDAY. I contacted Bon Loyalty Rewards via online chat. I received a message saying all their techs were off on Sunday for a break. Which is totally understandable!
To my surprise Anna from Bon Loyalty responded on her day off. Fixed my problem in 5 minutes.
Great app and fantastic customer service! Thanks so much Anna!
Hi The Tea & Spice Shoppe,
Thank you for the incredible 5-star review! Your feedback means the world to us and fuels our commitment to delivering top-notch service. We're thrilled you had a great experience and can't wait to welcome you back!
Liam
BON team
Εκπληκτικό customer service μέσω chat, παρόλο που ήταν Κυριακή η Άννα με βοήθησε απόλυτα σε ότι χρειάστηκα. Συνιστώ να το δοκιμάσετε.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Maxxie and Cara are both very good customer service agents, super quick to answer questions!
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
Emile was very prompt with assistance. And the app is very quick and easy to use! I love the customization it offers.
Hello,
Thanks for your kind words about Emile. Your review means a lot to us and lets us know we’re on the right track!
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
Chelsea is impressively responsive and gives very good advice...I'm testing the app, and it really makes me want to buy it
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with us.
If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!