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Excellent customer service and great functionality with the app. Can't fault it - any time I need something troubleshooting I am assisted immediately.
Hi Neat Whisky Club,
Your review serves as a powerful reminder that our efforts to provide top-notch Loyalty program are truly making a difference. It's customers like you that inspire us to raise the bar even higher and continue delivering exceptional experiences.
We're here to serve you, and your satisfaction is our ultimate goal. If you ever need assistance, have questions, or simply want to share more feedback, please feel free to get in touch.
Liam
BON team
Had some loyalty apps in the past and they where or very complicated or very expensive. This app really is very easy to set up and to use. Any questions and support is immediately at hand. Now see that our customers gone love it and that it brings us more sales! My compliments for the developer!
Update: we needed some extra settings to automatically exclude certain customer groups. The dev team took perfect care of that. Thanks again!
Greetings Elicious BV team,
We can’t thank you enough for the kind words about BON and our services. Your review means a lot to us and lets us know we’re on the right track! It motivates us to provide better support to customers.
If you have any further requests, please feel free to contact us via our live chat or email us at help@bonloyalty.com. Your satisfaction is our joy!
Best regards,
Mia
BON Team.
Easy setup, with great customer service (Ariel), and great imagery on the widget. Thank you for this great app!
Hi ^^
Thank you so much for your review! We are all so happy that our app and especially Ariel - can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our merchants.
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com 💝
Best regards,
Mia
BON team
I love the BON app, and its support is 24x7.
Whenever I logged on to work on BON their support is right there to answer any questions I might have.
I have installed it in my Shopify store and looks amazing
I like the branding feature and how easy to change the reward points and locate the widget where I like to appear.
It is very easy to customise, especially without reading any manuals, and it is intuitive, but support is there also to get you through. Thanks, millions to the BON team.
Day 2
I am testing out the Referral program on
1) How to customize the referral email - working
2) how to send the referral to a friend - sent via email
3) How will the friend use the referral link and receive the referral points - Yet to be tested but I am confident that it will work
4) Referrer will get reward points -yet to be tested but I am confident that it will work
I have received a great support with problems I had to date and am quite happy to use this app.
Jacqueline
[Update 12 March]
Hello, I'm Cara, Customer Support Manager. I'm very sorry for any inconvenience.
However, I'm worried that you may have misunderstood how the app works. I've sent a full detailed explanation to your mailbox, it would be really kind of you if you can spend just 5 minutes checking through. Here, I briefly summarize each case:
1/ The referral email shows the default domain of your store, not the commercial domain. We can always change it according to your request.
2/ How to send the referral to a friend - sent via email: we also support sending via Facebook & Twitter.
3/ How will the friend use the referral link and receive the referral points + Referrer will get reward points - not working: The referred friend, Noel, has not followed the referral steps successfully; therefore the two customers have not received points yet. We sent the detailed instruction to your mailbox.
Please let us know your comment via email. Have a nice day!
-------------------------
[Update 11 March]
Good day to you La Maxime,
Thank you so much for this amazing review. I'm delighted to hear our app's features and service were provided in a timely manner. Our support team was extremely excited to know about this! We always strive to provide the best support to our customers, as it is our top priority. This really gives us a huge incentive to make our app to become better for customers like you.
If you need any further assistance, please feel free to contact us via live chat or help@bonloyalty. We are always here to support you!
Best regards,
Mia
BON Team.
I used this app to create a loyalty program for my customers & I cannot get over how easy it was to set up & how great customer service is!! Definitely download this app ASAP!!!
Hi Amavi Attire,
We are so glad that our team has been able to support you promptly. Thank you so much for leaving us such a wonderful review! We will work tirelessly to improve our app and make it exactly what you need for your business.
May you have any further requests, please contact us via our livechat or email us at help@bonloyalty.com. We are always ready to assist you!
All the best,
Sunny
BON Team.
The App works without problems, has everything i needed. Could do every necessary translation. The design is smooth and with out any glitches on devices (what ive noticed at least) the support is incredibly fast and friendly. solved every issue within minutes while installing. This team has glorious times ahead if they keep up the good support! Well done and thanks for the great work!
Greetings gs'hund team,
We are so glad that our support team has been able to support you promptly and sharing with you. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more 😍
May you have any further requests, please get in touch with us via our live chat or email us at help@bonloyalty.com. We are always ready to serve you!
Best regards,
Mia
BON Team 🌸
Au top, assistance très rapide a répondre quand on a besoin, et les nouveaux outils sont super. Je recommande meilleur app pour les programmes de fidélité sur shopify après en avoir tester pas mal
C'est avec une immense joie que nous avons découvert votre avis élogieux de 5 étoiles ! Nous tenions à vous adresser un sincère merci pour votre précieuse évaluation.
Encore une fois, merci d'être un membre de notre formidable communauté de clients satisfaits. Nous avons hâte de vous servir à nouveau bientôt !
Liam
BON team
It's a 10/10 experience! Great value and a support that makes the customer feel welcome, appreciated and assisted at all time! Definitely have to mention Daisy who was very kind and helped out with everything right from the start!
Hope you're having a Happy Week 90°Art 😊
Our team, and especially Daisy, would like to express our gratitude for your feedback. We are very glad that you liked our Loyalty & Reward program. We absolutely agree with your opinion about it. Such words are very supportive and motivate us 💙.
Once again thanks a lot! Wishing your business prosperity!! And please feel free to reach us anytime via live chat or email help@bonloyalty.com as we always welcome you!
Yours sincerely,
Mia
BON Team
Extremely fast response - very helpful! Was able to provide easy to follow assistance and fix the problem I was having! Thank you Genie!
Hi FurBabyBracelets,
Thank you for your lovely review! In BON, we aim to make our app simple and flexible to meet your needs every day. We are always happy to assist you and it is our pleasure to always make you satisfied with our app :)
We are just one message away via live chat or email address help@bonloyalty.com, feel free to contact us whenever you need our assistance.
Cheers,
Mia
BON team.
Awesome app and super awesome support. Emily from support team helped me set up the app even on a Sunday. I've had no issues since and I'll strongly recommend the app for your website.
Hi easybuy.co.in,
What an amazing review! 🙌 Thank you very much for such great feedback on our support team, Emile, and BON. We're so glad that all our effort on enriching our app with easy-to-use features - impressed you!
It's such a pleasure for us to have customers like you who can see it and who enjoy the experience with us.
Wishing you a fantastic week ahead!
If you need further support, we will always be waiting for you at live chat or help@bonloyalty.com.
Best regards,
Mia
BON team