BON: Loyalty Rewards Referrals , 1,387件のレビュー

総合評価
4.9
評価レベルごとの件数
  • 評価の97%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年1月3日

So far everything seems good. I have had a few issues but Maxxie was very helpful on the live chat. I need to spend some more time setting things up before I can say it works perfectly. The free plan doesn't have everything I am looking for but it's good to start off and get a feel before committing to paying each month

Tencha
イギリス
アプリの使用期間:約4時間
BON Loyaltyが返信しました 2024年1月5日

Hi Tencha,

We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.

🧐 While Maxie and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.

Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again!

Cara
BON team

編集日:2023年10月23日

Original Post - Does not genuinely work with POS in-store. Customers are required to go online to your website to be an active member of the program and use their points. This does not work for business like mine where 90% of our business is in-store and our biggest clients never go online to order.

UPDATE: I have changed my initial review from one star to four. Cara with their customer care team was very helpful and was able to figure out why the system was not working with our POS in store. We are still working out some bumps and learning how it works. But so far it seems to be working. Customers are happy we are finally able to use their points again.

Greenville Soy Candle Co.
アメリカ合衆国
アプリの使用期間:14日
BON Loyaltyが返信しました 2023年10月8日

Dear Greenville Soy Candle,

I'm Cara, the Customer Care Manager at BON Loyalty App.

Please rest assured that BON app can always operate seamlessly for both in-store POS customers and online customers, and that the synchronization of customer data for the Greenville Soy Candle store has been carried out fast and accurately.

Unfortunately, our support team may not have provided a clear explanation and inadvertently led to your misunderstanding of the app.
We genuinely apologize for any confusion.

I would greatly appreciate the opportunity to speak with you directly to clarify and assist with setting up the Loyalty program. I’ll be available anytime that’s convenient for you, please select a time at: https://bonloyalty.com/demo

Patiently waiting for your response,

2023年8月25日

We have had a good experience. When I need help I go on chat and get the help. Anna was very helpful today by sending a screenshot of where I needed to go. I am a visual person so that is more helpful then just typing go here, here and here.....

Prairie Oils & Vinegars
カナダ
アプリの使用期間:1年以上
BON Loyaltyが返信しました 2023年8月29日

Hi Prairie Oils & Vinegars,

We're truly grateful for the opportunity to serve you. 💖 Your feedback is incredibly valuable to us as it helps us understand how we can continually improve and provide you with the best possible experience.

🧐 While Anna and our Support team are really really glad to receive your compliment, we're curious to know the aspects you consider crucial in determining a 5-star service. Was there something specific that you felt could have been improved? Your perspective will provide us with a clear direction to refine our app and service.

Thank you once again for choosing us, and for your willingness to help us grow. 🙏 Hope to see you again!

Cara
BON team

2024年2月8日

Excellent customer service through the free trial. Maxxie answered all our questions accurately and promptly. Our only issue is with the app itself and not being able to customize certain features that are critical to our success.

Golden Galleon
アメリカ合衆国
BON Loyaltyが返信しました 2024年2月12日

Good day, I'm Cara, heading up customer care at BON Loyalty app! The feature you are looking for, is it the feature to exclude certain products from earning points (Like ones currently on sale)?

We're going to discuss with our Dev team to hash out and expand on your idea. Hope we can deliver that 5-star experience. Truly appreciate your feedback 🙏 BON always strives to grow based on customers' feedback and yours is always our greatest motivation 💖

2023年7月11日

that app is great and easy to use. Support has been extremely responsive anytime Ive had a question. I was looking for a certain feature that is not yet available. However the Bon loyalty team was able to offer an alternative solution within the app which worked out great for what I needed.

Gifted Boutique
アメリカ合衆国
アプリの使用期間:7ヶ月
BON Loyaltyが返信しました 2023年7月13日

Hi Gifted Boutique,

Thanks very much for your detailed review! It’s great to hear we delivered on our promise to WOW you with the easy setup, powerful features, and efficient support service! It's so kind of you taking the time to share with other merchants the satisfying experience with BON service!

Another WOW news is that our Dev team has immediately implemented the feature you claimed to be not available in your review: make the widget pop up anytime a new customer visits the website. We are open to all merchant's recommendations and that helps us grow every day!

Feel free to experience our BON app fully and share your ideas again! Have a wonderful day! ^^
Cara
BON team

2023年3月21日

Best app for loyalty program!

But I hope one day it could be come out the function for user to change the earn points rule more flexiable.

And BEST customer service ever for all the shopify apps I have used so far!

Homerunpet-JP
日本
アプリの使用期間:1日
BON Loyaltyが返信しました 2023年3月22日

Thank you for being willing to accompany us on our journey to development. Your compliment on the app's user-friendly Support service truly encouraged us to try even harder to optimize.

Just one more thing: we set a high standard for the app's possibility. More and more features are being researched and developed to fulfill merchants' requirements. Please share with us your idea. Even though new point-earning rules can take time to be produced, educated and launched, we always listen to customers' opinions to find the best.

Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com

Cara
Customer Support Manager
https://bonloyalty.com/

2023年4月2日

Excellent customer service with fast response! I was assigned to an agent named Cara and she was ever so helpful and patient in showing me how the app works for first-timers like me. When setting up and editing the activities/rewards, there are a few glitches here and there. But still, the app itself is not bad. You can set up and customise it to the ways you wanted. Would recommend!

All Day Aesthetics Supplies
イギリス
アプリの使用期間:約1時間
BON Loyaltyが返信しました 2023年4月2日

Hi, Me, Cara and the entire BON team are so delighted to receive your warm compliments on the quality of our service. With 24/7 Chat Support system and the enthusiasm at work, we always try to respond in seconds and support users with any questions/requests.

However, we always set high standards to ensure that the app is designed with the utmost care, and that the app works well in different conditions. Can you describe in more detail to me about the "glitches" you have encountered while using the app? We look forward to assisting you, to ensure the best user experience.

I'm looking forward to hearing form you. Thanks!

2022年3月16日

so far its easy to work and easy for my customers and Emile was super knowledgeable and answer all my questions and concerns, No matter how many questions I had.

Hidden Desires, LLC
アメリカ合衆国
アプリの使用期間:2年弱
BON Loyaltyが返信しました 2022年3月17日

Dear Hidden Desires, LLC,

Emile and our whole team are all grateful to have you with us and it's always our pleasure to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied.

If you need any assistance from us, please contact our team via live chat or email us at help@bonloyalty.com. Your satisfaction is always our highest priority!

Best regards,
Mia
BON Team.

2022年9月18日

Super easy to set up but won't let me do anything from mobile device. Have to set it up and maintain it from laptop. On the customer side, they also can't sign up or sign in to my reward program from a mobile device. Just a blank white screen. Works fine from a laptop though. Clearly in need of a lot of development. Otherwise a great app, easy to use and fun to customize.

immersiveterrain
カナダ
アプリの使用期間:約1年
BON Loyaltyが返信しました 2022年9月18日

Thanks so much for your feedback!

Your compliment on the app's user-friendly features truly encouraged us to try even harder to improve our product. Nothing is more wonderful than having customers who are always willing to experience new products - give feedback - and accompany us on our journey to develop.

However, we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our front-end widget. Our server was in maintenance mode last night and the speed for loading widgets was slower for a few minutes. Although we notified our old shop owners via chat, we are sorry for not giving you a "heads up" sooner.

Now, the app's performance is back to normal. You and your clients can easily access the BON Loyalty program with just one click. See here:
https://prnt.sc/xGMxR084ImGT (Click on the link to see my screenshot)

Please do not hesitate to reach out to us via the Chat widget or via the Support mailbox: help@bonloyalty.com

Cara
Customer Support Executive
https://bonloyalty.com/

2022年5月2日

Gosto bastante. Melhor do que estava a espera. Ainda existe coisas a melhorar mas no geral a opinião é positiva.

Chocolicor
ポルトガル
アプリの使用期間:9ヶ月
BON Loyaltyが返信しました 2022年5月3日

Caro Chocolicor 😊

Toda a nossa equipe é grata por tê-lo conosco e é sempre um prazer apoiá-lo. Embora tenhamos recebido seu maravilhoso feedback, reconhecemos que há alguns pontos que precisamos melhorar para deixar nossos preciosos comerciantes totalmente satisfeitos.

Se você precisar de nossa ajuda, entre em contato com nossa equipe via chat ao vivo ou envie um email para help@bonloyalty.com. A sua satisfação é sempre a nossa maior prioridade!

Atenciosamente,
Mia
Equipe BON.